Skip to Main Content

Customer Service Representative

Fremont, CA
  • Expired: October 20, 2020. Applications are no longer accepted.

Department: Supply Chain

FLSA Classification: Non-Exempt

Shift: 1st

Overall Responsibilities: Responsible for ensuring timely delivery of material to manufacturing in concert with the production schedule.


    Coordinate and monitor the release of work orders to support both internal and external demand while efficiently utilizing materials and capacity.

    Manage MRP to ensure timely availability of materials as well as lot size efficiencies.

    Provide ship date information Management as required.

    Identify material issues impacting product schedules.

    Prepare reports to communicate sales order status, production issues, and inventory analysis.

    Interface between Procurement and Engineering to assure that Engineering changes and new product releases are recognized and necessary adjustments are made.

    Process all orders and demand changes in MRP. Communicate impacts to the business plan to the Planning Manager, Supply Chain, Scheduling and Management as needed.

    Supports Program Manager in communicating and reconciling customer issues.

    Monitors, analyzes and reports all status and hindrances to the delivery schedule.

    Provide support and direction as needed to the Production Control Supervisor and Production Supervisor for all wip orders to ensure product is complete and/or shipped per schedule.

    Provide priorities for procurement on critical shortages impeding on time material availability and kit drop. Escalate to cross functional and management as needed.

    Complete New Product Introduction (NPI) requirements. Review bill of material structure and suggest needed changes to Engineering determined to ensure optimal flow of material for production build.

    Ensure NPI readiness for all departments and provide direction and priority per the Production Schedule.

    Initiate replacement orders for lost, damaged, discrepant items or adjust sales orders as discussed with Program Manager.

    Analyze MRP to determine can builds, "what ifs", change impacts, work a rounds. Communicate with Scheduling, Procurement, Program Management, and Management as needed to meet the production schedule and customer needs.

     Support Quick Turn / Expedite opportunities for internal and external customers.

    Perform other duties as assigned.


    Minimum of Associate Degree and two (2) years of specialized training preferred, 2-5 years equivalent experience. 

    A.P.I.C.S. certification a plus.

    Working knowledge of MRP principles required.

    Proficient in Microsoft Office; specifically Excel; MS Project a plus.


    Minimum 2-5 years planning, production manufacturing or scheduling experience.

    Experience with Purchasing/Materials/Operations processes and tools.

    Strong decision making skills and ability to communicate clearly and in a manner that supports the business.

    Must be a self-starter with high initiative, embodying a sense of urgency to achieve goals and objectives.

    Must have excellent time management and organization skills.

    Ability to manage multiple objectives and priorities concurrently.

    Excellent verbal and written communications skills.

    Team oriented.

SMTC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, disability, veteran status, genetic information or other protected status. 

If you require assistance completing this application due to a disability, please contact Human Resources to ask for an accommodation or an alternative application process



Fremont, CA
94539 USA



View all jobs at SMTC