Help Desk Analyst 1
Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.
Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.
• 1+ year of professional experience working with computers in a Help Desk/Support role
• 1+ years of professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise.
• Great customer service skills are required for this position.
• Previous experience with ServiceNow preferred
• CompTIA A+ Certification preferred