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Helpdesk Analyst

SMART IT PROS Columbus, OH
  • Expired: over a month ago. Applications are no longer accepted.

Help Desk Analyst 1

Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.

Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.

Requirements:

• 1+ year of professional experience working with computers in a Help Desk/Support role

• 1+ years of professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise.

• Great customer service skills are required for this position.

• Previous experience with ServiceNow preferred

• CompTIA A+ Certification preferred

SMART IT PROS

Why Work Here?

SmartIT Pros offers a wide range of IT and Business services to address complex and diverse needs of our clients in Application Maintenance

SmartIT Pros is an IT and Business Services Organization that delivers Application and Business process services to help clients meet their organizational needs, enhance flexibility and improve performance along with reducing costs. We are specialized in providing cost effective solutions to our clients by helping in their Staffing requirements. We ensure our clients look for Tomorrow Needs Today to ensure they are ahead of their Competitors in the industry segments. SmartIT Pros offers a wide range of IT and Business services to address complex and diverse needs of our clients in Application Maintenance and Development, Business Process Outsourcing, Application Outsourcing, Enterprise Resource Planning etc.

Address

4545, Fisher Rd,COLUMBUS,OH 43215
Columbus, OH
43215 USA

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