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Service Manager (Automated Field Systems)

  • Expired: over a month ago. Applications are no longer accepted.

SKIDATA USA is seeking a Service Manager to join our team in Ashburn, VA!

Position SUMMARY Service Manager is a full-time position in which the Service Manager is expected to be experienced in day to day management and oversight on a team of Field Service Technicians/Engineers in assigned territory and surrounding region. The Service Manager works with the local team on satisfied customers and delivers the service performance as agreed on the service contracts. Visit customer's on a regular basis for a service performance and system review from an account management perspective. The Service Manager is responsible for the service results and KPI’s in the service region.


· Service Manager provides daily oversight of a team of service engineers.

· Ensures the right service performance as contractual agreed with customer and follow-up in the regular service performance meetings with managers.

· Work with our centralized customer support and technical support to deliver the agreed service performance to our customers.

· Handle escalated customer complaints, questions, and concerns.

· Visit key accounts for a service performance and system status review.

· Position modernization's within the installed customer base.

· Work and improve the Service KPI’s for the service in designated region.

· Responsible for consistent performance feedback of each direct report, and ensure levels down are also receiving consistency and relevant feedback; recommend disciplinary action, when necessary.

· Demonstrate the ability to effectively present information in one-on-one and small group situations to other employees of the organization and /or customers.

· Coordinate training and development of the service engineer team.

· Responsible for Bi-annual review of team members.

· Responsible for forecasting service revenue and resources.

· Review processes for continuous improvements.

· Improve service contracts coverage and margin.

· Reports financial results and service profitability to executive team.

· Demonstrate ability to maintain a successful region.


· Knowledge of maintenance and operations of automated systems and equipment.

· Significant experience in leading field service technicians on new and existing customer site installations and upgrades for hardware and software.

· Proven ability to effectively consult with customers from an account management perspective to resolve issues in operations or maintenance.

.Tech Savvy with solid technical software skills.

· Excellent ability to communicate effectively utilizing both written and verbal skills to guide and on board new customers with service.

. Passion for technology, possess and maintain firm understanding of new and emerging technologies.

· Great attitude and the ability to be team player.

· Commitment and self-reliance.


· Competitive compensation and benefits

· Growth opportunities, for the qualified and motivated

· Innovative systems solutions

· Attraction as market leader

· Unique success story

· Highly motivated team


Why Work Here?

SKIDATA offers great benefits and a career track that offers upward mobility through company paid training and certifications. Apply today!

SKIDATA is the partner of choice in professional access and entry management. Our products and services guarantee fast and secure access for people and vehicles at ski resorts, shopping centers, airports, cities, sports stadiums, fairs, amusement parks and more. The foundation of SKIDATA’s success is based on the 1,000+ dedicated and skilled employees and the clear focus on research and development. SKIDATA is apart of the Swiss Kudelski Group and benefits from their global network, together we stand for responsibility and sustainability. SKIDATA and its 23 subsidiaries and countless partners are present in over 95 countries. SKIDATA, always one step ahead: MISSION STATEMENT: Our Access Solutions Empower Our Customers to Drive Their Business Forward PURPOSE: We Turn Ordinary Products Into Extraordinary Solutions. CORE VALUES: Spirit of Passion, Superior Reliability, Strong Commitment, Setting Trends Now, that’s’ what it takes to rise above the competition! SKIDATA is proud to be an Equal Opportunity Employer


Ashburn, VA