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Custom Cakes Sales Consultant

Midland Park, NJ
  • Posted: over a month ago
  • Full-Time
Job Description

Skazka Cakes bakery is looking for a Custom Cakes Sales Consultant to join our team in our Midland Park, NJ office. The individual in this position will assist clients with placing custom cakes and specialty desserts orders over the phone, emails, texts, and in person, create and email invoices to customers, organize orders in time and payment status priority. In-bound consulting only. No cold calling. Dealing with customers reaching out to our business only. This job is more of consulting than selling, but having sales skills experience is a plus.

The ideal candidate will deliver a professional and qualified impression and assistance to all customers. This person has excellent communication and customer service skills. He/she has basic understanding of administrative and clerical procedures, ability to prioritize in the order of importance, and the ability to multitask in a busy teamwork environment. Responding to customers' emails requires solid typing skill.


  • Client services – Answer all phone calls, emails, texts, and social media platforms instant messages with inquiries about placing new custom cakes and specialty desserts orders. Return calls, make outbound follow up calls. Greet and assist walk-in customers. Explain custom order placement process, discuss custom cakes and desserts design details, available options, and provide pricing under guidance of experienced cake decorators, provide customers with delivery charge quotes, answer questions and provide assistance with existing and pending custom orders. Email out invoices, and follow up on payment status. Organize orders in time and payment status priority.
  • Assistance – Send out and receive emails, texts, social medial platforms instant messages. File and keep good pending, current, and future orders records. Maintain office supplies and reorder as needed. Maintain an organized filing system. Schedule appointments as required.


  • Some college education is highly preferred
  • A high school diploma is required
  • Reliable, professional, courteous and patient
  • Excellent phone, email, texting, and social media instant messaging skills
  • Excellent communication and writing skills
  • Strong follow up skills
  • Ability to work in fast pace team environment

About Skazka Cakes LLC:

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Midland Park, NJ



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