Skip to Main Content
Customer Service Agent
SIXT Arlington, VA

Customer Service Agent

SIXT
Arlington, VA
  • Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
  • Full-Time

Company Description

-

    Job Description

    Come Join the SIXT DCA Team. Customer Service Agent $19.20/hr. Plus Monthly Bonus & Sign on Bonus $1500. Must have Customer Service Return, Valet, Customer Service Agent. 

    SIXT is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc. The ideal candidate possesses the following attributes:  

    • Exceptional interpersonal and relationship building skills  
    • Strong verbal and written communication skills 
    • Strong organizational skills and the ability to multi-task 
    • Ability to manage stressful or unusual situations to maintain good customer service 

    What you will do:

    • Welcome all customers as they arrive on the lot 
    • Ask about their experience with SIXT, recording feedback to improve future rental experience   
    • Make sure customers have all personal belongings from the vehicle   
    • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report 
    • Use proper statement to determine if vehicle is being returned with full tank of gas 
    • Advise and review rental charges, providing an accurate receipt to the customer 
    • Provide information regarding transportation to the airport terminal if applicable 
    • Complete a service alert for any mechanical and or body damage communicated by the customers 
    • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location 
    • Keep lot organized for ease of access and traffic flow 
    • Work in outdoor weather conditions including direct sunlight, rain, heat or cold 
    • Perform other job duties as assigned to meet the business needs 

    Qualifications

    About you:

    • High school diploma or GED  
    • Minimum 1-year customer service experience 
    • Must be at least 21 and have a valid driver's license with a clean driving record 
    • Basic computer navigation skills and knowledge of Microsoft Office applications 
    • Ability to work 40 hours per week including day and/or evening hours  
    • Likely to require at least 5-10% travel, some of which may be by airplane 
    • Must be willing to wear company uniforms 
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future 
    • Ability to communicate in other languages is a plus 

    Additional Information

    Paid vacation, medical, dental, vision and 401(k), Short Term Disability, Long Term Disability, Basic Life and Supplemental Life benefits and future growth opportunities within the company. 

    AtSIXT, we pride ourselves on having an inclusive and unique environment. We are an Equal Opportunity-Affirmative Action Employer - Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation.

    The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment withSIXTRent a Car,LLCand its subsidiaries. Offers of employment will be made bySIXTrent a Car, LLC or any of itssubsidiaries or brands. 

    Come join our team! Apply now. 

    About the department:
    As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

    About us:
    We are a leading global mobility service provider with sales of 3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!

    Address

    SIXT

    Arlington, VA
    22202 USA

    Industry

    Business

    Posted date

    May 18, 2024
    View All SIXT Jobs

    Create or sign into a ZipRecruiter account, and then apply on the company site¹

    ¹You may also apply directly on the company website.
    By clicking “Continue” above,I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

    SIXT job posting for a Customer Service Agent in Arlington, VA with a salary of $18 to $24 Hourly with a map of Arlington location.