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Sales Operations Coordinator

SINCLAIR SYSTEMS INTERNATIONAL LLC
Fresno, CA
  • Posted: 3 days ago
  • Full-Time
Job Description

Sinclair Systems International, LLC is the label supplier to the citrus, apple, stone fruit, avocado and greenhouse tomato packer/shippers of the world. We offer our customers a complete labeling solution that consists of custom food-safe produce labels, innovative machine application systems and specialized expert technical service. Our market leadership relies on motivated team members that are committed to customer satisfaction, are results oriented and strive for excellence. 


We are currently looking to fill a Sales Operations Coordinator position for our Fresno, CA office:


Key Accountabilities

  • This position plays a key role on the Customer Service team, as well as being the primary liaison to the Sales team.
  • This position serves as Sinclair’s day-to-day intermediary with its customers and the Sales team, for both label order and contract administration.
  • Consistent & qualified communication between departments, and completion of special projects as identified by line manager.
  • Facilitates the label order and contract life cycle process by providing support from order inception through shipment.
  • In addition to the above, this team member is the internal customer advocate and also fields customer complaints, queries, and issues that may arise.


Key Duties and Responsibilities

  • Facilitates Salesforce support for NA Sales team.
  • Process AR/ERs by inputting contract-related data (including requisite operating period information) in order to accurately set-up customer contracts.
  • Represents the Customer Service team on special projects and cross-departmental working groups.
  • Monthly and ad-hoc sales and contract reporting.
  • Processes orders from start to finish, accurately and in a timely manner, verifying all information prior to input, making sure all departments are able to meet the customer’s needs, and communicating status to customer during the process.
  • Coordinates and communicates label design needs with Graphic Artist and customer.
  • Partners with Sales Team as needed to support customers and ensure satisfaction, performs customer follow up when requested, and supports Sales Team in meeting their goals.
  • Partners with Marketing as needed to gather pertinent customer information, run reports, and other requests.
  • Field customer labelling complaints; raise label warranty claims, CAPA’s and Credit Notes when needed.
  • Understand and use inventory processes/stock matrices as directed by Customer Service Manager and Sales Managers.
  • Projects and other duties as assigned.


Essential Qualifications

  • Associate's degree (A. A.) or equivalent from two-year college or technical school.
  • Five years working in customer oriented administrator/coordinator role.
  • Background with manufacturing methods, process improvement programs and procedures.
  • Strong planning and organization.
  • Ability to lead and motivate a team.
  • Strong customer orientation.
  • Excellent communication skills: both verbal and written.
  • Proficient in Microsoft Office Suite.
  • Strong attention to detail.
  • Ability to work independently without constant supervision and in a dynamic, global team environment.  
  • Demonstrate a professional demeanor with strong interpersonal and problem-solving skills, and possess good judgment.
  • Flexibility and initiative to respond to changing projects and priorities while being able to multi-task.
  • Have the drive and passion to meaningfully and professionally contribute to company goals each and every day.


Desirable Qualifications

  • Bachelor’s Degree.
  • 2 years in leadership role.
  • Strong project management skills.
  • E1 Expertise.
  • Salesforce.com experience.

 

Benefits At Sinclair: We offer our full-time employees flexible time off (FTO), paid sick leave, ten paid holidays, medical, dental, and vision benefits, flexible spending accounts, dependent care reimbursement accounts, 401K and profit sharing!

SINCLAIR SYSTEMS INTERNATIONAL LLC

Address

Fresno, CA
93725 USA

Industry

Business

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