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Customer Service Representative - PT - Friday to Monday

SIMCOM Orlando, FL
  • Posted: over a month ago
  • Part-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

SIMCOM is currently seeking a qualified candidate to join our Customer Relations Team as Customer Relations Representative (CRP). This position serves as the frontline to our affluent clientele, works closely with several departments to create every client experience and is responsible for establishing, building and maintaining long-term relationships.

DUTIES & RESPONSIBILITIES

  • Provide world-class service during every interaction with our clientele
  • Professionally handle a high volume of incoming calls
  • Prepare name badges and invoices for upcoming weeks
  • Assist customers with records releases, completion certificate and training information
  • TSA administrator and DSO for SEVIS - non-US customers
  • Maintain customer lounge area and provide daily quality control
  • Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate
  • Perform other related duties and responsibilities as requested

EDUCATION & EXPERIENCE

  • Associate's degree (A. A.) or equivalent from two-year college or technical school in a service and/or hospitality field is preferred
  • 1-3 years of customer service experience in a high end service industry
  • Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)
  • Knowledge of use and operation of standard office equipment
  • Bilingual (English/Spanish) a plus

REQUIRED SKILLS

  • Have strong attention to detail
  • The ability to work in a team atmosphere, and manage a flexible schedule.
  • The CRP will be required to demonstrate knowledge of SIMCOM products and programs
  • Successful candidate must be able to respond calmly and handle many customer demands in a fast paced environment
  • Strong interpersonal, verbal/written/computer and presentation skills are necessary to perform job at the expected level

SIMCOM

Address

6989 Lee Vista Boulevard, Orlando. Florida.32822
Orlando, FL
USA

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