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Holiday Inn Express & Suites - Front Desk Clerk / Night Auditor

SHIV KRUPA HOSPITALITY INC Tappahannock, VA
  • Expired: 25 days ago. Applications are no longer accepted.

Holiday Inn Express & Suites
1648 Tappahannock Blvd
Tappahannock, VA 22560-9346

Front Desk Clerk

Hours

Each shift is 8 Hours.

(7:00 A.M. – 3:00 P.M.)

(3:00 P.M. – 11:00 P.M.)

(11:00 P.M. – 7:00 A.M.)

Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.

Send and receive telephone calls and facsimiles; sort incoming mail and messages.

Respond to guest needs, special requests, and complaints as needed.

Process guest invocations of 100% satisfaction guarantee.

Smile, acknowledge, and greet guests at front desk and other public areas

Be available to work a flexible schedule.

Maintain room status inventory.

Communicate all pertinent shift information to Manager and other desk staff.

Report and store lost-and-found items in accordance with hotel procedures.

Requirements

Previous experience in the hospitality field is preferred.

Requires good communication skills, both verbal and written. Require at least 2-3 years of office work experience using office equipments.
Must possess intermediate computer skills.
Ability to spend extended lengths of time viewing a computer screen.

General knowledge of the city where hotel is located and its attractions.
Extensive knowledge of the hotel, its services and facilities.
Must be able to stand and exert well-paced ability for up to 8 hours in length.
Previous experience is a plus.

Night Auditor

Hours

(11:00 P.M. – 7:00 A.M.)

Responsible for conducting all nightly audit-related duties while operating the hotel’s front desk systems for PBX, reservations, and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security.

A Night Auditor's job functions include:

Process guest registrations, including the computation and collection of payment.

Complete and verify all audit paperwork and shift reports.

Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.

Perform nightly balancing of long distance telephone services to ensure proper posting to property management system; perform nightly backup of server.

Prepare express checkout folios. Maintain room status inventory.

Communicate all shift information to General Manager and other desk staff.

Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.

Send and receive telephone calls and facsimiles; sort incoming mail and messages.

Respond to guest needs, special requests, and complaints as needed.

Process guest invocations of 100% satisfaction guarantee.

Smile, acknowledge, and greet guests at front desk and other public areas

Be available to work a flexible schedule.

Report and store lost-and-found items in accordance with hotel procedures.

Requirements

Previous experience in the hospitality field is preferred.

Must be able to work with sensitive and confidential material.

Must display very good organization and time management skills.

Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.

Must have sound judgment and discretional skills and be able to work with little or no supervision.

Must be able to consistently work under pressure and simultaneously prioritize multiple projects.

SHIV KRUPA HOSPITALITY INC

Holiday Inn Express & Suites 1648 Tappahannock Blvd Tappahannock, VA 22560-9346 804.445.1200 Phone

Address

1648 Tappahannock Boulevard, Tappahannock, VA 22560
Tappahannock, VA
USA