SHARE is a microtransit service created for the trips you take the most. We partner with employers, schools, senior living, municipalities and healthcare facilities to provide a transportation solution backed by proprietary technology. At SHARE, we believe access to transportation means access to opportunities. We are creating the blueprint for transportation in Smart Cities.
We are looking for a dynamic addition to add to our Operations Team. The role requires thinking outside the box and being willing to not be locked into a static job description. You will manage our pool of drivers while also keeping track or fleet use and work closely with the Corporate Operations team to ensure that we have the drivers and vehicles needed to meet the needs of the customers.
In the role of Operations Manager, you will be expected to carry out the duties and responsibilities described in the enclosed job description which is periodically updated to reflect the needs of the company. Job duties and assignments will vary and the Company reserves the right to vary the work and responsibilities.
Role & Responsibilities
Oversee a team of supervisors, leads and drivers to deliver impeccable service to our existing and new riders, including ensuring the right staffing levels and providing ongoing training activities
Interview, Hire and Onboard new drivers, aides, and leads.
Contribute to building culture, roles, and regulations for driver and supervisor team
Oversee P&L for the assigned market to ensure improved profitability
Ensure the safety of all riders and drivers
Function as the ultimate point of contact for all service issues with clients and riders
Partner with the sales team to onboard new customers and shorten the time for a customer’s “Yes!” to starting rides
Grow ridership from individual/private charter events
Identify and propose new features in the SHARE software platform to enhance operational performance
Maintain and grow existing accounts to maximize revenue and ridership
Work with the Home Office team to identify and implement process improvements
SHARE is a new transportation service in Cleveland, OH. We are building the future of transportation through microtransit and shared mobility and our team is growing! We believe access to transportation means access to opportunity and we want you to help us change the way Cleveland moves.
We are looking for a dynamic and flexible Operations Manager to add to the SHARE team!
As Operations Manager, you will manage our SHARE drivers and the local vehicle fleet while also maintaining high service levels and growing existing client business. This role will work closely with the sales and customer service teams to ensure that new accounts are started up seamlessly and ridership is always increasing.
MUST be located within the assigned market
Must have a proven track record of managing large teams that may not be centrally localized
Must have scheduling and/or capacity planning experience
Manage the profitability of the assigned market
Must be able to think outside of the box when problem-solving
Must be flexible and comfortable in a fast-paced work environment
Experience in Transportation/Automotive/Logistics/Staffing preferred
SHARE (dba of AVE AutoMedia Inc.) is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status or genetics. We are dedicated to providing an inclusive, open, and diverse work environment. We do not accept unsolicited resumes/CVs through this website or sent directly to us from recruiting agencies. We will not pay fees to any agency without a prior signed service agreement.