Skip to Main Content

Customer Service/Patient Care

SGA Cambridge, MA

  • Posted: over a month ago
  • $18 to $22 Hourly
  • Contractor
Job Description

The Client Services Representative is a vital position tasked with the responsibility of responding to and resolving a wide range of client inquiries and requests as well as acting as a liaison between departments, customers and patients. The incumbent operates in a supportive function within the fast-paced Client Services department.

KEY RESPONSIBILITIES
Provide education, guidance, and support to customers and patients about company products and services.
Provide a supportive link between external customers and internal operations, while demonstrating a positive and professional image through communication via phone and e-mail.
Successfully manage high volumes of client-facing interactions and establish strong rapport with physicians, medical/lab staff, and patients via phone and e-mail communication.
Use problem solving skills to create and offer solutions to customer issues of varied complexity.
Ensure the successful and secure transmission of patient reports and other testing status updates.
Document all communication and maintain appropriate records.
Assist in sample procurement and supply ordering.
Assist in entering new test requests into the system.
Review and update test requests with ambiguous patient information.
Maintain and update database of patient information.
Notify appropriate internal management of client issues and complaints.
Meet deadlines and work gracefully under pressure.
Demonstrate a focus on listening to and understanding client/customer needs and exceeding service and quality expectations. Demonstrated aptitude with dealing with demanding client needs and demonstrates effective conflict resolution telephone skills.
Demonstrate flexibility and adaptability in a fast-paced and ever-changing environment, according to shifting priorities.
Other duties as assigned.
Skills: Basic Qualifications
1+ years of experience in a role where service skill sets are required Computer proficiency, strong typing and data entry skills Preferred Qualifications One or more years of experience in a client services role where deductive reasoning is necessary and related service skill sets are required Ability to work full-time in an open office environment Ability to understand and communicate scientific or technical information Understanding of HIPAA and importance of privacy of patient data Experience with phone-based support or call center experience Experience working in a laboratory or life sciences setting Ability to work well under pressure while maintaining a professional demeanor Ability to prioritize and thoroughly follow up on assigned tasks Excellent organizational skills Demonstrated attention to detail Willingness to learn and understand complexity of industry and business Ability to communicate effectively and follow written and verbal instructions Ability to handle multiple tasks and work in a fast-paced environment Ability to adapt to changing procedures, policies and work environment Track record of demonstrated integrity Proficient verbal and written communication skills Willingness to receive information from all levels in order to achieve desired results General knowledge of Microsoft Office and ability to learn and use laboratory management systems.
 

Company Description
SGA started in 1981 as a Wall Street / Financial Industry focused IT Resource Solutions company. Throughout growth and expansion into more vertical industries across North America, we’ve built internal teams and processes to best match the needs of each client and each vertical. Read on for insight on the Industries We Serve and the Core Competencies currently supported.

SGA

SGA started in 1981 as a Wall Street / Financial Industry focused IT Resource Solutions company. Throughout growth and expansion into more vertical industries across North America, we’ve built internal teams and processes to best match the needs of each client and each vertical. Read on for insight on the Industries We Serve and the Core Competencies currently supported.

SGA's Logo

Address

Cambridge, MA
02141 USA

Industry

Business

View all jobs at SGA

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.