SERVPRO of Rockville-Olney/Silver Spring North Rockville, MD
- Expired: over a month ago. Applications are no longer accepted.
We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.
- Receive service requests and ensure follow-up
- Perform detailed and accurate data entry
- Coordinate crew and job scheduling
- Project management, including communication with customers and clients
- Update project notes & documentation as needed in appropriate software
- Complete internal job file quality reviews
- Prepare estimates and billing invoices
- Assist with basic accounting functions such as A/P, A/R, bookkeeping and payroll
- General office administration such as drafting emails, preparing job paperwork, maintaining service contracts, filing
- 2+ year(s) of administrative or office-related experience
- Experience with billing, quality assurance, and scheduling a plus
- Experience in restoration industry and/or service industry environment a plus
- Possess polite, confident, and excellent customer service skills, including listening and questioning skills
- Excellent organizational skills, ability to multi-task and strong attention to detail
- Capability to work in a fast-paced, team-oriented office environment
- Proficient in Microsoft Office (i.e., Outlook, Word, Excel)
- Ability to learn new software, including Xactimate® and proprietary software
- Minimum of HSD/GED
- Able to successfully complete a background check subject to applicable law
- 40 hours/week, flexible to work overtime when required
- Monday to Friday 8 a.m. and 5 p.m.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
SERVPRO of Rockville-Olney/Silver Spring North
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