Scheduler/Dispatch

SERVPRO of Kansas City Midtown Project SchedulerDo you love helping people through difficult situations?Then, dont miss your chance to join our Franchise as a new Project Scheduler. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage Like it never even happened!Were seeking someone who is great on the phone, who has excellent customer service skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then youll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, and enjoys providing excellent service to both teammates and customers. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Scheduler/Dispatcher performs tasks related to dispatching production crew members, scheduling of jobs, fleet tracking & scheduling maintenance, and activities related to customer satisfaction. Dispatcher assists with administrative tasks related to customer calls, data entry, drafting correspondence, filing and creating reports.

Primary Roles and Responsibilities for Dispatcher

Dispatch production crew members for emergency job leads

Conduct accurate and time sensitive communication with crew members

Coordinate production schedule and monitor logistics

Coordinate and update on-call schedule for production crew members

Assist with the Operations Division

Assist with fleet tracking and scheduling maintenance

General Administration

Analyze reports

Conduct accurate and time sensitive communication with crew members, project managers, and department managers

Track and file away crew training certifications

Track and file away company certifications and licenses

Must be able to remain organized and calm in a fast paced work environment

Necessary Experience and Skill Set

• 2+ year(s) of administrative or office-related experience
• Customer service experience, quality assurance, and scheduling a plus
• Experience in service industry environment a plus
• Excellent organizational skills and strong attention to detail
• Capability to work in a fast-paced, team-oriented office environment
• Working knowledge of current business software technologies is required
• Experience in the commercial cleaning and restoration or insurance industry is desired

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.