Skip to Main Content
← Back to Jobs

Customer Service Representative (Bilingual)

SER Metro-Detroit Detroit, MI
  • Expired: 1 day ago. Applications are no longer accepted.

DIVISION: Adult Services
DEPARTMENT: Detroit At Work Career Center
LOCATION: 9301 Michigan Avenue
REPORTS TO: Center Manager
FLSA STATUS: Non-Exempt/Hourly
APPROVED DATE: 7/31/2019
JOB SUMMARY: Serves as the first point of contact for customers. Also, assists in the Resource Room and with office support functions.


  1. Answers telephones in a courteous manner and directs the caller to the appropriate staff person.
  2. Monitors activity in front lobby, greets customers, provides relevant program information, and refers to appropriate staff person for assistance.
  3. Provides objective initial assessment customer’s first contact with the Detroit At Work Career Center.
  4. Provides orientation to customers on Career Center services.
  5. Assist customers in the Resource Room with general job search activities.
  6. Shows interest and concern for all customers, treating them with respect and care.
  7. Uses personal computer to make input into automated reporting system. Assists staff in completing documents accurately and expeditiously.
  8. Assists other Center staff with various office support functions. Operates fax, copier and telephone system. Types memos, reports, and other materials.
  9. Maintains detailed participant records in compliance with policies and procedures. Maintains organized and efficient filing system.
  10. Assists in maintaining inventory of center supplies and materials.
  11. Performs other duties as assigned.



  1. Associate degree preferred; high school diploma or GED certificate required.
  2. Three years of customer service experience.
  3. General knowledge of Detroit At Work Career Center services and programs.
  4. Mental ability to handle pressures related to performing multiple tasks requiring concentration and attention to detail with frequent disruptions due to people and/or telephone calls
  5. Ability to deal with multiple individuals from diverse backgrounds and varying levels of need.
  6. Knowledge of relevant office equipment and to input basic data into personal computer.
  7. Ability to interact with customers in a positive and productive manner.
  8. Ability to prepare routine reports, files records correctly, and type materials neatly and accurately.
  9. Ability to effectively read and interpret written procedures.
  10. Excellent written and verbal communications skills.
  11. Bilingual language skills (English/Spanish) required.
  12. Must be willing to work a flexible schedule and be able to sit for extended periods of time.

PHYSICAL REQUIREMENTS: This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

WORK ENVIRONMENT: This job operates in a normal office environment with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photo copiers, filing cabinets and fax machines.

Equal Opportunity Employer

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

SER Metro-Detroit

Since 1971, SER Metro-Detroit has consistently maintained a high-performance record in the skills training and placement of consumers into unsubsidized employment in the private sector and in providing employers with a diverse, qualified workforce. The means by which our mission of cultivating a qualified, skilled and adaptable workforce for metropolitan Detroit and the global economy is reflected in our name: SER: Service, Employment, and Redevelopment. SER Metro-Detroit works to give each consumer of services the resources needed to create a life of self-sufficiency and self-fulfillment. SER program mix includes: literacy and education, job readiness skills training, occupational skills training, vocational skills training, job seeker and employer services, welfare reform programming, economic and community development, employment, and extensive youth programming. The services delivery system includes the active participation of the public and private sectors, education, and government. SER Metro-Detroit staff of committed individuals is a major asset to those whom we serve, as is the network of business partners, human services agencies, faith-based organizations, workforce development partners, educators, employers, state and government agencies and other stakeholders. Please visit our website SER Metro-Detroit is an equal opportunity employer funded in part by the Michigan Department of Career Development and the Detroit Employment Solutions Corporation. SERCO, INC- SER Metro-Detroit's subsidiary company To learn more about SERCO, please visit our website at


Detroit, MI