Sales Counselor / Senior Living

Sales Counselor / Senior Living

ESSENTIAL FUNCTIONS
Develops relationships with all prospects and their families, manages visits/tours for interested inquiries. Works with the prospective resident, family members and key influencers (physician, attorney, trust officer, as appropriate) to facilitate a timely and beneficial commitment to the community.
Maintains relationships with future residents through timely follow up. Promotes the occupancy process through ongoing contact with a prospective resident via telephone, personal visits, tours and home visit activities as appropriate.
Manages all information relating to the prospective resident/inquiry: communication with administration, communication with direct supervisor, and accurate documentation of all contact. Maintains confidentiality of all pertinent residents’ information to assure all rights are protected. Follows the move in protocols and assembles and maintains the resident paperwork in proper order.

Effectively communicates with all the community stakeholders during the move in
process. Ensures that the move in is a smooth process for the new resident and their
family.

Manages the occupancy process from first inquiry to receipt of deposit to move-in with respect to the representation, negotiation and promotion of the community to that individual.
Manages the database management system in such a way that information is thorough and complete and follows prescribed process.

Fully understands and articulately represents all documents related to residency,
including Resident Agreements.
Staffs the office during established hours of operation, which may include evenings and weekends.
Performs other duties and responsibilities as assigned.

REQUIREMENTS
Bachelor's Degree in Marketing, Business or related field or a minimum of three years’ experience in the human services field specifically in the programs and services for older persons is preferred
Education in business, marketing, or public relations required. At least two years in comparable marketing and sales experience.
Working knowledge of regulatory guidelines for Residential Facilities. Proven sales experience in the service industry.