Dog Wellness Ambassador(Front Desk) -- Brand New Store!

Dog Wellness Ambassador(Front Desk)
$17-$19 per hour (including tips)
OPEN TO PART-TIME AND FULL-TIME HIRES (40 HOURS A WEEK)

About the Position

The Dog Wellness Ambassador is a key position at Scenthound, focused on educating dog parents and selling memberships while providing exceptional service to every customer. This position requires:

· A knowledge of and passion for dogs, dog health & wellness!

· Sales experience and confidence (membership sales is highly valued!)

· Customer service experience (retail or restaurant)

· Computer/ Technology proficiency

· Reliable transportation

Who We Are Looking For

We are searching for goal-oriented team members who have a passion for dogs, dog health & wellness and can use this passion to share and sell our services to provide dog parents the best service possible! A successful Dog Wellness Advocate is outgoing, self-motivated, an independent problem solver, and a knowledgeable dog lover! We are looking for motived team members who may want to advance their career through our training path to become a Scenthound Scenter Store Manager!

Tasks

· Provide an exceptional Instore and on-the-phone experience

· Be the primary voice of Scenthound when interacting with Customers and Members

· Be highly engaged with customers during drop offs and pick ups

· Educate dog parents about dog health and wellness resulting in membership sales and add-on services

· Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales

· Develop membership leads; Follow up with potential members

· Answer phone calls, schedule customer appointments, manage customer profiles and records

· Manage cash drawer – responsible for daily cash handling

· Manage customer expectations; Resolve customer concerns; Retain memberships

· Adhere to Scenthound sanitary and cleaning practices

· Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities

· Confidence in selling services and products

· Ability to connect with customers (both canine and human!) and provide outstanding customer service

· Knowledge of dog breeds and love of dogs

· Ability to learn our products and services to educate the dog parents; speak to our values and culture as a basis for our services

· Effective communication with team members and dog parents (in person and on the phone)

· Independently solve problems using Scenthound values and culture as a guide

· Attention to detail

· Time-management; Scheduling appointments efficiently

· Accountability; hold oneself and others to Scenthound standards

Benefits

· Direct career growth path to Management positions (Assistant Manager, Manager) and additional options beyond

· Competitive hourly base pay, plus participation in tip pool

· Bonuses based on sales results

· Closed Sunday (all except 2 or 3 per year due to customer demand)

· Full time workers (40 Hours per week) eligible for medical, dental, and vision insurance benefits

· Merit-based pay increases

· Paid time off (PTO) for full-time and part time employees

· No late evening hours