The General Manager sets and achieves the highest standard in all areas of restaurant management including the employee experience, the customer experience, and financial results. He/she oversees training and development of restaurant employees and effectively addresses the needs of the customers, the Assistant Managers, and other employees. The responsibilities of this position require the General Manager to be on his/her feet during hours worked, unless on break or in the office working on the computer or on other paperwork-related tasks. If they are not busy, they are expected to evaluate what other tasks need to be completed, and assist others with those tasks.
In addition to following SB Philly / Smashburger policies and procedures, principal responsibilities include, but are not limited to:
Leading the restaurant team in successful day-to-day operations - by example and by being a role model of the standards and behaviors consistent with SB Philly / Smashburger values and culture. Maintaining a high quality, clean, sanitary, safe, and secure restaurant environment for all Team Members and guests
Properly training and developing Team Members, Certified Trainers, Shift Managers, and Assistant Managers through quality orientations, development discussions, performance evaluations, and recognition so that they are prepared for additional opportunities. Coaching and counseling employees on a timely basis and making decisions on promotions and terminations of employees, and taking the appropriate action.
Identifying talent, interviewing, and hiring new Team Members. Demonstrating the management style that is reflective of SB Philly / Smashburger values and culture. Fostering an environment of teamwork and successfully communicating company changes and maintaining the focus to the team. Ensuring that employees are paid properly and receive appropriate benefits .Writing schedules that meet the needs of the business so that a great customer experience is delivered while maintaining financial responsibility.
Following SB Philly / Smashburger guidelines and properly execute SIZZLE, LAST, PRIDE IN PLACE and HIGH FIVES
Building sales and managing the restaurant budget. Compiling, preparing, and maintaining P&L statements, budgets, and cost controls with regard to food, beverage, and labor goals. Implementing and practicing proper payroll procedures. Performing required administrative duties on time, including processing required paperwork. Ensuring that safety and security standards are emphasized and adhered to, and that employees are trained in appropriate responses to unsafe situations.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED); and at least 2 years related experience and/or training; or equivalent combination of education and previous restaurant management experience.
Ability to read/write and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense and understanding to carry out detailed written or oral instructions. Ability to deal with problems involving variables in a standardized situation.
Knowledge, Skills, and Abilities:
To perform this job successfully, the ideal candidate will develop positive working relationships with all restaurant personnel. They will possess exceptional customer service skills and have the ability to speak, write, read, and understand the primary language(s) of the work location. Have the ability to adapt and succeed in a fast paced environment and applied experience handling OSHA, EEOC, and Health Department matters.
To perform this job successfully, an individual should have knowledge of MS Office applications.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be exposed to bodily fluids/blood borne pathogens. The employee may also be exposed to chemical fumes. There is a risk of electrical shock, injury from moving mechanical parts, and burns.The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 50 pounds. It is essential the employee have bilateral dexterity to perform the required job duties. While performing the duties of this job, the employee is regularly required to talk, hear, see, smell, stand and walk. The employee is frequently required to use hands and reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl.