Come be a part of BrightStar Care, a leading name in home care that values serving with passion and being positive. The Customer Care Manager is responsible for scheduling of field staff, managing all touch-points (field staff, care recipient and family caregiver), client care standards, and ensuring the branch meets or exceeds inquiry conversion goals. BrightStar Care is looking for a self-driven individual who has a passion for caring for the community and delivering premier home care service. This full time position allows individuals to be part of a company that serves others and improves the lives of others.
Weekly pay with direct deposit
International opportunities with over 300 locations in US and Canada
Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.
Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
Assists in the development of organization goals and agency performance improvement activities
Administers agency policies and procedures
Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care
Supervises, educates and coaches other field personnel, as directed by the Director of Nursing
Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities
Assures proper maintenance of clinical records in compliance with local, state and federal laws
Assures compliance with all local, state and federal laws
High School Diploma required
Flexibility and good time management skills A MUST
Minimum of 1 year experience in customer service. Healthcare experience preferred but not required.
Excellent organization, planning, and project management skills.
Valid driver’s license; valid state required proof of auto insurance.
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.