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Call Center Engineer-Mid (Part Time)

SAIC Washington, DC
  • Expired: August 12, 2019. Applications are no longer accepted.

SAIC has an opportunity for a Call Center Engineer in Washington, DC!
Candidate will be a member of a team of Call Center Engineers supporting the SEC Service Desk.

  • Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request.
  • Provides detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests.
  • Maintains ownership of calls throughout the lifecycle of the users request to include following up with end-user and escalation team.
  • Researches customer concerns and find appropriate resolutions.
  • Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.
Shift: Day shift- part time.
Location : On Site at the Securities and Exchange Commission, Wash. DC.
Required Education & Experience
  • Associates degree and one year related experience or High School and two years of related experience.
Preferred Experience
  • 3 years of experience support an IT service Desk. Must pass SEC Security Suitability prior to starting work.
  • Experience with Asset Management Systems
Clearance Requirement
  • Public Trust Clearance required to start work.
Desired Qualifications
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability



Washington, DC
20044 USA