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Workspace Support Engineer

SADA
Seattle, WA
  • Posted: over a month ago
  • Full-Time
Job Description

Join SADA as a Google Workspace Support Engineer!

Your Mission

As a Google Workspace Support Engineer at SADA, you will play a key role in delivering quality support to some of SADA's most important managed services clients.

The Workspace Support Engineer works closely with the Service Delivery Manager and Incident Managers to provide our clients with a fantastic support experience.

Responsibilities include:

  • Build and retain a loyal, satisfied client base by effectively and efficiently resolving their Google Workspace related questions, concerns and requests.
  • Contribute to improving and implementing best practices for the on-going administration, support, and maintenance of Workspace environments.
  • Collaborate within a team environment to provide ever-improving support results
  • Provide guidance on a wide variety of Google Workspace products including GMail, Drive, Administrative Console, Vault, Meet and others, as well as responding to licensing requests. and performing User Administration tasks on behalf of our customers..
  • Advise on the day-to-day management and administration of the Workspace platform for both internal and client environments.
  • Assist with user identity and SSO issues, including third party SSO providers like OKTA.
  • Provide support and consulting on Chrome OS, Chrome Enterprise, and other Google Devices.
  • Own cases from inception to resolution; collaborating internally and externally as needed to provide timely solutions that exceed client needs.
  • Assist in the training of new team members on the Workspace platform, Workspace Administration, troubleshooting processes and SADA practices.

Pathway to Success

#MakeThemRave is at the foundation of all our engineering endeavors. Our motivation is to provide customers with an exceptional experience in administering, migrating, developing, modernizing, and operationalizing their systems in the Google Workspace environment and Google Cloud Platform products. .

Your success starts by positively impacting the direction of a fast-growing practice with vision and passion. You will be measured bi-yearly by the breadth, magnitude, and quality of your contributions, customer feedback, peer feedback and the consultative polish you bring to customer interactions.

As you continue to execute successfully, we will build a customized development plan together that leads you through the engineering or management growth tracks based on your personal interests and long-term goals..



Expectations

Customer Facing - Daily interaction with a variety of clients, engineers (both local and remote), collaborators, and other client account stakeholders is where we shine.. When appropriate, you will be tasked to leverage internal expertise and experience across SADA as required to support assigned clients. The Workspace Engineer collaborates with the ESS Service Delivery Manager, Workspace Incident Manager, Google support staff, and other team members to ensure customer experience and support expectations are exceeded.

Training - Ongoing training, beginning with first-week orientation, followed by a 30-day onboarding schedule, and then continuing with annual requirements to build upon your professional certifications and operational expertise is expected.

Job Requirements

Required Credentials:

  • BA or BS degree or equivalent combination of relevant education and experience

Required Qualifications:

  • US Citizen or Permanent Resident
  • Ability to pass a DOD background check
  • 2+ years of work experience in technology, technology consulting, and/or IT support
  • Hands on administration and support experience of the Google Workspace platform
  • Experience working with Google Mail, Sheets, Docs, Slides and other administrative and productivity tools
  • Proven success working as part of a Service Delivery team
  • Proven dedication to enabling quality through continuous improvement
  • Demonstrated decision making skills
  • Excellent verbal and written communication skills
  • Ability to multi-task and manage multiple priorities
  • Ability to deal with changing priorities to complete tasks in a short period of time
  • Exceptional organizational and time management skills
  • Solid commitment to customer service with good initiative and follow-through
  • Open to being on call or working weekends and after hours, possibly including participation in pager rotations as well as shift rotations.

Working Knowledge of:

  • Google Workspace
  • Google Admin Console
  • Cloud Directory Sync
  • App script
  • DNS
  • DLP
  • Single sign-on
  • Networking Infrastructure
  • Windows Desktop OS
  • Mac OS
  • Chrome OS
  • Windows Active Directory
  • Exchange Server

Desired Qualifications:

  • Bilingual English/Spanish
  • Bilingual English/French
  • ServiceNow ITSM experience
  • ITIL familiarity

Bonus Qualifications:

  • US Military Service
  • US DOD experience



About SADA

Values: We built our core values on themes that internally compel us to deliver our best to our partners, our customers and to each other. Ensuring a diverse and inclusive workplace where we learn from each other is core to SADA's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer.

  1. Make Them Rave
  2. Be Data Driven
  3. Think One Step Ahead
  4. Drive Purposeful Impact
  5. Do The Right Thing

Work with the best: SADA has been the largest partner in North America for Google Cloud portfolio of products since 2016 and has been named the 2021, 2020, 2019, and 2018 Google Cloud Global Reseller Partner of the Year. SADA has also been awarded Best Place to Work year after year by the Business Intelligence Group, Inc. Magazine, as well as LA Business Journal!

Benefits: Unlimited PTO, Paid Parental Leave, competitive and attractive compensation, performance-based bonuses, paid holidays, rich medical, dental, vision plans, life, short and long-term disability insurance, 401K/RRSP with match, as well as Google Certified training programs.

Business Performance: SADA has been named to the INC 5000 Fastest-Growing Private Companies list for 15 years in a row garnering Honoree status. CRN has also named SADA on the Top 500 Global Solutions Providers for the past 5 years. The overall culture continues to evolve with engineering at its core: 3200+ projects completed, 4000+ customers served, 10K+ workloads and 30M+ users migrated to the cloud.

SADA

Address

Seattle, WA
USA

Industry

Technology

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