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Urgent job opening for Desktop Support in Greenfield, IN 46140 - Contract

Greenfield, IN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Title: Desktop support OR Field Services Engineer - Level 3

Location: Greenfield, IN 46140

Long Term Contract

Deliver transition program capabilities - knowledge transfer, process and procedure, service & projects take on, technology and infrastructure, contract and vendor management

Design and update run-books

Monitor progress to make sure client deliverables are delivered on time and reported to head of field services

Monitor stakeholder expectations and take corrective action to address gaps

Should be able to multitask and have the ability to handle multiple customers simultaneously

Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets

To provide infrastructure administration functions

Providing on-site cover as part of a shift arrangement

Being prepared to work out of hours when required and to provide out of hours on-call support cover as required

Backing up and restoring settings and associated systems administration activities

Oversee issues through to resolution on all appropriate requests

Trains and orients staff on use of hardware/software/tools presented to the client as a part of overall delivery solution

Performs other duties as assigned

Technical Skills:

Knowledge of integrating ITSM solutions for automatic ticket creation and site services support

Strong technical skills in handling user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphone etc. and Microsoft Windows desktop operating systems and business productivity applications i.e. Office

Should have a good understanding of the tools and technology landscape, current trends and applicability in the outsourcing environment

Knowledge of troubleshooting and resolving software issues; reimaging computers/hard drives

Administration experience of MS Active Directory users & groups, policies and management concepts

Knowledge of categorizing and prioritizing end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information



Greenfield, IN
46140 USA