Urgent job opening for Desktop Support in Greenfield, IN 46140 - Contract
- Expired: over a month ago. Applications are no longer accepted.
Title: Desktop support OR Field Services Engineer - Level 3
Location: Greenfield, IN 46140
Long Term Contract
Deliver transition program capabilities - knowledge transfer, process and procedure, service & projects take on, technology and infrastructure, contract and vendor management
Design and update run-books
Monitor progress to make sure client deliverables are delivered on time and reported to head of field services
Monitor stakeholder expectations and take corrective action to address gaps
Should be able to multitask and have the ability to handle multiple customers simultaneously
Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
To provide infrastructure administration functions
Providing on-site cover as part of a shift arrangement
Being prepared to work out of hours when required and to provide out of hours on-call support cover as required
Backing up and restoring settings and associated systems administration activities
Oversee issues through to resolution on all appropriate requests
Trains and orients staff on use of hardware/software/tools presented to the client as a part of overall delivery solution
Performs other duties as assigned
Knowledge of integrating ITSM solutions for automatic ticket creation and site services support
Strong technical skills in handling user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphone etc. and Microsoft Windows desktop operating systems and business productivity applications i.e. Office
Should have a good understanding of the tools and technology landscape, current trends and applicability in the outsourcing environment
Knowledge of troubleshooting and resolving software issues; reimaging computers/hard drives
Administration experience of MS Active Directory users & groups, policies and management concepts
Knowledge of categorizing and prioritizing end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
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