Skip to Main Content

Urgent job opening for DSS- Operation Specialist in Grand Rapids, MN 55744 - Contract

Grand Rapids, MN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Role : DSS- Operation Specialist
Location :Grand Rapids, MN 55744
Duration : Contract
  • Technical knowledge of IT solutions including but not limited to workstation, server and LAN knowledge.
  • Providing IT support on client site
  • Windows OS
  • Windows Server/AD basic knowledge
  • Microsoft Office applications (O365)
  • Basic understanding of network devices (Cisco and HP)
  • Basic understanding of Network topology (TCP/IP, DNS, WINS)
  • Experience managing mobile devices
  • Experience managing printer support
  • Experience of working in an ITIL environment
  • Basic understanding of first level application support
  • Strong customer service mindset
  • Conduct support operations with global team and tools on a day-to-day basis
  • Willingness to travel, not more than 20% of working time
  • Excellent interpersonal and communication skills in verbal and written English.
  • Local language requirement based on service location

Primary Skill

  • Good understanding of IT Service Management processes and practices
  • Demonstrates a positive and productive attitude
  • Manages to prioritize tasks and work under pressure
  • Inspires the trust of others
  • Follows organization's goals, values, policies, and procedures
  • Manages competing demands, frequent changes, and uses time effectively
  • Strong business understanding
  • Experience on preferably several of technological domains: Servers & Storage, Communication Technology, and Managed Desktop Services
  • Problem solving capabilities

Secondary Skill

  • UNIX
  • Experience of working in projects
  • Experience of IT operations for Factory and Office environment



Grand Rapids, MN
55744 USA