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Work From Home Call Center Team Leader

S&P Data LLC Austin, TX
  • Posted: over a month ago
  • Full-Time
Job Description

Are you looking at becoming a Team Leader within a Fortune 500 Company?  Now is your chance.  S&P Data is looking for energetic candidates to help support, coach, mentor and motivate our team of inbound associates. 

The incumbent’s knowledge of small and medium business segment and its products, services and applications will allow him/her to have an advantage when closing sales in the business field 

 

Main Responsibilities:

  • Motivate sales team and foster positive work environment
  • Ensure that all customer needs are met and go above and beyond expectations to ensure total customer satisfaction
  • Coordinate sales campaigns and incentive programs in order to increase sales performance, customer service and productivity
  • Analyze sales results to detect trends and recommend solutions to contribute in attaining individual sales goals and those of the team
  • Privilege a proactive approach by taking the initiative to resolve problems
  • Demonstrate leadership attributes
  • Manage workload by determining task priorities and set deadlines
  • Constantly demonstrate quality and excellence in duties and in choice of products and services
  • Show appreciation in regards to individual accomplishments within the team and as a whole
  • Efficiently work with others, promote open and honest communications and respect various point of views
  • Create and maintain a positive work environment within the team

 

Qualifications and Qualities:

  • Post secondary education is an asset with at least twoyear experience managing teams
  • Minimum of 2 years experience in a call centre, customer service or sales environment
  •  Minimum of 6 months team leader experience
  •  Experience working and managing a team remotely
  • Strong understanding of internet technology
  • Ability to adapt communication style to obtain desired results
  • Ability to mobilize people in a way to make them adopt individual, social and organizational values
  • Ability to act as a mentor, guide and prime, while monitoring, coaching, analyzing and motivating a team of sales representatives
  • Ability to constantly focus his efforts on set objectives
  • Ability to work under tight deadlines and peak periods
  • Creative, ability to suggest new ideas and new ways of accomplishing tasks

If this job is for you then i am waiting for your resume.

S&P Data LLC

Address

Austin, TX
USA

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