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Call Centre Team Leader - 5 Vacancies!

S&P Data LLC Cleveland, OH

  • Posted: over a month ago
  • Full-Time
Job Description

Are you looking at becoming a Team Leader within a Fortune 500 Company?  Now is your chance.  S&P Data is looking for energetic candidates to help support, coach, mentor and motivate our team of inbound associates. 

Please note - this job is based at our Cleveland downtown location

The incumbent’s knowledge of small and medium business segment and its products, services and applications will allow him/her to have an advantage when closing sales in the business field 

Main Responsibilities:

  • Responsible for the day-to-day supervision of a group of associates including work and attendance monitoring.
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved.
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs) and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Provide subject matter expertise on call handling.
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.
  • Stay current on internal work processes, policies and procedures.
  • Promote the S&P Data LLC values through both behavior and attitude, including being an advocate for team members

Qualifications and Qualities:

  • Post secondary education is an asset with at least twoyear experience managing teams
  • Minimum of 2 years experience in a call centre, customer service or sales environment
  • Experience of working in the insurance industry would be an asset!
  • Minimum of 6 months team leader experience
  • Experience working and managing a team remotely
  • Strong understanding of internet technology
  • Ability to adapt communication style to obtain desired results
  • Ability to mobilize people in a way to make them adopt individual, social and organizational values
  • Ability to act as a mentor, guide and prime, while monitoring, coaching, analyzing and motivating a team of sales representatives
  • Ability to constantly focus his efforts on set objectives
  • Ability to work under tight deadlines and peak periods
  • Creative, ability to suggest new ideas and new ways of accomplishing tasks

If this job is for you then i am waiting for your resume.

S&P Data LLC

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Cleveland, OH




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