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Client Success Manager

RxRevu Denver, CO
  • Expired: 3 days ago. Applications are no longer accepted.

Client Success, Manager

Job Description

We are hiring a mid-level professional to excel in a multi-faceted client facing role for a growing healthcare IT startup. This is a highly cross-functional role, focused on working with customers as well as internal teams, including Sales, Marketing, Technology, and Analytics.

Responsibilities include:

· Engages stakeholders at RxRevu’s largest and complex health system customers

· Maintains detailed implementation plans, schedules, and status reports

· Identifies project risks and takes appropriate actions to mitigate them

· Reviews customer utilization data and identifies opportunities to drive product engagement

· Designs, implements, and documents strategies to increase user adoption

· Develops and documents training and educational materials for client users

· Contacts customers on a regular basis to obtain feedback on products

· Ensures satisfactory resolution of customer issues by working closely with technology and analytics teams

· Generates and presents status reports to internal teams

Qualifications

Required:

· Bachelor’s degree

· 3+ years client management experience

· Proven ability to manage and deliver multiple projects simultaneously

· Extraordinary relationship and communication skills

· Able to work with and influence a diverse set of stakeholders

· Ability to drive results within a matrixed environment via cross-group collaboration

· Willingness to challenge the status quo to drive creative and unique solutions

· Experience using project support tools such as Asana, Pivotal Tracker, etc.

· Desire to learn and grow in a fast-paced environment

· Ability to travel up to 20%

Preferred:

• Familiarity with projects relating to electronic health records or other healthcare provider-facing software solutions

RxRevu

Why Work Here?

Come work for a Series A funded healthcare startup company!

Our mission is to help doctors help patients receive better medications at a better price, right when they need it. RxRevu’s technology platform (SwiftRx®) fully integrates with electronic health records and uses real-time, patient-specific data to deliver patient-specific drug costs and lower-cost alternatives at the point of care.

Address

Denver, CO
USA