Call Center Pharmacy Technician

Pharmacy Technician – Call Center

Calling all Pharmacy Technicians:

• Are you ready to go to work in the Phoenix, AZ area?
• With a salary starting at $17.00*, Rx relief is looking for the right person to fill a Pharmacy Technician - Call Center position…right now.
• Rx relief offers a range of various benefits including: health insurance, vision and dental insurance, 401(k) and deferred compensation programs, and more!

In this position, you will interact directly with patients and providers related to new prescription and refill requests. You will maintain productivity and quality standards, along with legal and company compliance. You’ll also track and triage all coverage determination requests for approvals.

*Salary dependent upon experience

Pharmacy Technician - Call Center

Job Specifics and Requirements-

Area: Phoenix, AZ Area

Licensure Requirements: Must have open, active, and in good standing AZ State Pharmacy Technician License

Education: High School Diploma or Equivalent

Years of Experience: 1+ years of Pharmacy Technician experience in a call center pharmacy setting

Schedule: Full-Time | Weekdays | Mon. – Fri. | 9:30am - 6:00pm

Length of Assignment: Temporary to Permanent

Pay: $17.00 - $20.00 Depending on Experience

Setting: Call Center

Background/ Drug Requirements: Ability to successfully complete background check and drug screen

Pharmacy Technician - Call Center

Job Responsibilities-

• Interact directly with patients related to new prescription and refill requests, shipment status, billing issues, demographic updates, payment inquiries and general questions
• Responsible for maintaining productivity and quality standards, along with legal and company compliance
• Track and triage all coverage determination requests for approval
• Manage difficult or emotional patient situations: Respond promptly to patient needs and service requests, accept feedback to improve service, meet commitments
• Display excellent communication skills
• Make outbound calls to patients to collect shipping and billing information
• Field inbound calls from pharmacy personnel or patient to discuss or answer patient requests and/or questions, and troubleshoot any problems

Job ID: 151123