We are seeking a Client Relationship Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Our Client Relationship Specialist / HVAC / Plumbing Dispatchers earn a competitive wage depending on skills and experience. They also enjoy a comprehensive benefits package, medical plans, company-paid life insurance, additional insurance plans, paid time off (PTO), and paid holidays. If this sounds like the right opportunity for you, apply today!
As a Client Relationship Specialist / HVAC / Plumbing Dispatcher, you arrive each day determined to provide superb customer service to our clients and help keep our office running smoothly. Your primary responsibilities are to answer phones, schedule and confirm appointments, and make follow-up calls.
Your positive, friendly disposition comes through in all your interactions and is one of the reasons our clients enjoy doing business with us. Your excellent communication skills and attention to detail ensure that their needs are met. Because there are always a variety of office tasks that you can help with, you are never bored! You love that you get to interact with people every day and enjoy keeping busy.
Minimum 3 years' of dispatcher experience
Can read field work orders
Can operate Microsoft Office Suites
HVAC/Plumbing background is preferred, but not required.
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Russo Bros. & Co.
Why Work Here?
Russo Bros. has been providing quality plumbing, heating, air conditioning, and related home services throughout New Jersey since 1954.
East Hanover, NJ