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Desktop Side Support Tech

Russell Tobin
New York, NY
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

One of the Investment banking client is looking for Desktop Side Support Tech @ New York, NY

Title: Desktop Side Support Tech

Location: New York, NY

Duration: 12 months

Job Description

Principle Duties and Responsibilities Include 
DSS Tech - Daily Operational Support* Installation and moving of PC equipment as well as preparing equipment for disposal
* Software installation
* Printer and other peripheral installation, maintenance, and troubleshooting
* Configure and deploy Corporate iPhone devices
* Telecommunications & data communications (port requests, cross connects and IP phone installation)
* Asset management and inventory update accountability Break/Fix
* Troubleshoot, repair, and maintain software applications, OS, printers, peripherals & infrastructure
* Escalation from Helpdesk for OS and application support including in-house, 3rd party applications and market data applications.
* 24/7 support. Infrequently, the person will have to come in after hours (evenings, weekends) to repair systems or troubleshoot problems
* Participate in outage escalation
* Provide vendor escort Floor Support
* Ensure that Morgan Stanley policies and procedures are followed by, communicated, and adhered to
* Create and maintain support documentation
* Interacting with other support groups (local and global) within the firm across multiple platforms
* Assist Corporate Services with receiving IT equipment from the loading dock, update inventory
* Multimedia support/assistance in town hall setup or office event

Skills Required: Technical:
Windows OS (Win10)Macintosh (Mac OS, iOS)Microsoft Office 2016 & Office 365 (including Project, Outlook, SharePoint, Teams, Skype)PC Hardware, Laptop & Mobile devices
Experience with Remote Access (including SecurID), Virtual PCs, Citrix & VPNBasic knowledge of various technologies

Russell Tobin


New York, NY




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