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Customer Service Representative

Russell Tobin Waterbury, CT
  • Expired: 26 days ago. Applications are no longer accepted.

Russell Tobin has an excellent opportunity for a Customer Service Representative with a client in Waterbury.

Job description:

In this role, the Associate will focus on assisting customers with Tier 1 troubleshooting, which includes the following but is not limited to: website navigation, debit card declines, transaction and balance information, and basic service education.

  • Voice of business - handling over the phone interactions with the goal of providing exceptional service to consumers.
  • Support basic internal processes as assigned by a Lead or Supervisor
  • Use judgment to mitigate risk to the Bank while balancing the needs of the customer
  • Perform problem resolution by addressing customer complaints, discrepancies, requests, and inquiries, offering smart solutions to meet customer needs
  • Submit work items to complete customer requests interacting with multiple online systems while speaking with customers
  • Adhere to established schedule to support staffing needs based on customer demand. Report to work on time for scheduled shifts as well as follow expected time allotment for trainings, breaks and lunches. Maintain punctuality for required sign-on time (start of shift, lunches and breaks).
  • Work to meet assigned productivity targets and performance goals, including service quality, compliance commitments and other deadlines.
  • Receive feedback related to performance based on scoring against Core Service Standards.
  • Participate in team meetings, regular training and ongoing feedback and coaching sessions for continuous professional growth and development.

Russell Tobin

Why Work Here?

Changing the way you view staffing!

The Rides and Platform Ops. Recruiting team supports hiring efforts for a variety of our Lines of Business: Our core Rides business, Business Development, Safety and Insurance and Customer Support. The team consists of 25+ talented individuals (Sourcers, Recruiters and Recruiting Leaders) primarily located in SF and DC. We are excited to grow our team, including the Sourcing function in the "City Where Big Things Happen"! We ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.


Waterbury, CT