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Collections/Customer Service Representative

Russell Tobin
Wilmington, DE
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Collections Representative

Location: Wilmington, DE 19801


As a Collections Representative you will be assisting card customers with the resolution of their past due status through contact by phone, e-mail or through our website. Loss prevention, compliance adherence and customer satisfaction are the primary drivers within the BFA Department. You will be responsible for making outbound calls, solving issues and educating customers on specific account information and addressing customer concerns.

What will you be doing?

• You will be making outbound phone calls to customers.
• Listening actively and establishing rapport with our customers
• Understanding and analyzing customer needs while still adhering to compliance regulations and security policies

What we’re looking for:

• High School Diploma or equivalent
• 1+ years of experience in collections/customer service/call center experience
• Excellent oral communications skills and written skills
• Extremely customer-focused; positive with a professional attitude

Skills that will help you in the role:

• Strict attention to detail, understands importance of accuracy and responsiveness
• Good PC and internet skills with very good organization and work prioritization skills
• Banking or credit card experiences a strong plus
• Sales experience is preferred for cross selling, up selling and down selling

Russell Tobin


Wilmington, DE




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