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Program Management Officer

Russell Tobin & Associates New York, NY

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

JOB TITLE: Programme Management Officer

• Location: 452 5th Ave NYC
• Number of openings: 1
• Estimated start date: asap

It is against this backdrop that the Future of the Frontline programme was launched. This programme seeks to build upon the bank market leading position, and take a truly client-centric approach to how we serve clients, supporting our clients’ strategy and growth ambitions and generating increased revenue and efficiency.

The four Pillars of the Future of the Frontline are:
•Client Co-Creation - Establish the most appropriate coverage model changes to implement, taking into account evolving client needs, strategic growth ambitions and regional variations
•Frontline Reengineering - Simplify the ecosystem of digital tools for the frontline and deliver quickwin opportunities to release frontline capacity and productivity
•Frontline Analytics - Provide timely, precise and data-drive insights to our front-line to deepen our customer relationships, release capacity and support growth, leveraging the large wealth of  data and tapping into external data sources
•Frontline Experience - Identify the required up-/re-skilling of the frontline to meet client expectations

We are recruiting a PMO to provide programme support to the Frontline Experience Pillar. The jobholder will help mobilise the programme and provide ongoing programme management support to ensure transparency, best practices and standards aligned to Change Framework.

This role will be based in the New York, however facing off to a global stakeholder audience.


Can you give me a quick overview of what your team does and why you’re looking to bring on a contractor?
This is a new team that is building globally right now. It is important they find someone who is able to hit the ground running. There is a lot of senior/global involvement in this role and it is a full on role. The candidate needs to be fully invested and committed to the success of the program.

So that suppliers can paint a good picture to candidates, can you walk me through what a typical day might look like and tell me a little bit about the project that this contractor will be working on?
The person will be working with a global team, focusing on EST time zones. Need someone to help and support the program from the US side.


•Ensure the successful implementation of the Future of the Frontline strategy, responsibilities, services and deliverables.
•Monitor Programme reporting and assist the Workstream lead in reporting to Senior Management.
•Manage and compile Programme and Project Management Related Financials and Programme information.
•Oversee project costs and ensure finance are well managed.
•Provide and maintain a capacity planning and resource tracking services across the programme.
•Update and maintain, risk logs, Action logs, Decision logs, and Issue Register.
•Ensure the appropriate Programme Benefits are identified, quantified and their realisation planned.
•Track financial reporting and ensure adherence to bank standards.
•Ensure a clear and robust governance structure, including accountable executives/sponsors, is maintained that conforms to bank standards and regulatory requirements.
•Ensure cross programme dependencies are managed and the dependency log is maintained and effectively manage all dependencies and interactions across associated and complimentary workstream
•Deliver and support programme governance across the various activities including planning, communication, reporting and financials and risk and issues management.
•Drive integrity and visibility across the workstream data in processes and MI, ensuring ‘golden source’ data is clearly defined and communicated
•Ensure timely and accurate reporting is provided to key stakeholders / sponsors
•Engages with stakeholders to create buy-in for the workstream.
•Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk.
•Actively manages and co-ordinates the workstream plan/roadmap, handling changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits
•Proactively determine, analyse and identify process performance metrics and measurements and dictates improvement plans to track and drive on time delivery and adherence to budget.
•Influence and collaborates with stakeholders and business partners, building strong relationships to ensure consensus and influence change outcomes

•Ensure that the Strategy objectives are clearly understood by all those working on the delivery and more broadly with wider stakeholders.
•Build and maintain effective partnerships between the business, products and IT
•Develop and maintain effective senior stakeholder relationships across streams
•Foster global coordination and communication with the central PMO.

Monitoring/ Transparency
•Effectively manage all dependencies and interactions across the other workstreams.
•Monitor and track progress of all deliverables within the workstream.
•Manage and escalate risks and issues in a timely manner

What is the timeline, in terms of start and end date? Is there any chance for extension or conversion later on?
Start asap, potential for extension and perm placement for the right person at the right time.

Does your team work standard core hours or does that vary?
8am to 5pm Monday - Friday

Can you tell me about the physical work environment where the person will sit? Will they be assigned a desk or set up as remote?
Hybrid working (remotely and in the office). Person should be in commutable distance to NYC.

What would you say are the TOP must-have skills you’re looking for? (Measurable skills, technologies, etc.)
•Strong written and verbal communicator
•Ability to work in a dynamic and agile environment
•Problem solver
•Ability to navigate a large complex multi-jurisdictional business and work across workstreams
•A successful track record of supporting complex projects and/or programmes, utilising appropriate techniques and tools to ensure and measure success
•Sound knowledge of Project Management concepts, processes/methods and tools
•Excellent understanding of Transformation frameworks, methodologies and best practice thorough understanding of the purpose, culture and fundamentals of the Global Transformation
•Good understanding of Group structures, processes and objectives
•Good understanding and operational knowledge of Global Transformation toolset, specifically Clarity
•Proven ability to lead cross-geographical teams
•Proven ability to work with senior stakeholdes and business sponsors
•Proven ability to develop strong networks with key stakeholders at all points in the global matrix, creating an ability to execute task at hand with minimum conflict
•Strong understanding, analysing, interpreting and working with information (both financial or non-financial) and variance reporting
•Strong experience in delivering strategic project management activities, being able to work with a complex and diverse stakeholder environment
•Effective management of dependencies and interactions across associated and complimentary projects

How many years of experience are you looking for? As you start to go through resumes, what would stand out to you as the BEST candidate versus an AVERAGE candidate?
The team is looking for minimum 7+ Years of experience, having experience working for a multinational company and under a matrix structure. Need advanced program management experience full life cycle.

Once somebody is in the role and ramped up, how will success be measured for this person? What indicators will let you know that they are working out?
Performance based.
Do you need someone with a particular degree or certification?
No requirements, skills are more important than education.

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