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Customer Support Specialist-Immediate Hire - With Attractive Benefits

Russell Tobin & Associates Wilmington ,DE
  • Expired: over a month ago. Applications are no longer accepted.
Job Description


Our leading Multinational Banking and Financial Services company is in search of multiple Customer Service Professionals for Inbound Calls & Outbound Calls Customer Support

Please find below job description for your perusal and let me know your thoughts on pursuing this opportunity.


Job Title: Customer Specialist (Collections)

Duration: Full-Time

Location: Wilmington, DE - 19801


Job Description:

As a Customer Specialist for our client you will be one of the company’s primary interfaces with existing and potential customers. The role includes receiving inbound and outbound calls and solving and/or educating customers on specific account information, concerns and inquiries to make it as easy and as possible to do business with and resolve their delinquency



·         You will be receiving inbound and making outbound calls from Customers and servicing their needs effectively and efficiently.

·         You will offer payment programs and solve customer problems.

·         You will understand the appropriate policies and standards applicable to the role and ensure that all risks and controls are appropriate and fit for purpose.

·         You will take ownership of any follow up work necessary to service customers.

·         You will be exercising your judgement in carrying out routine assignments with guidelines from management.

·         You will escalate accounts to supervisory team as necessary.

·         You will always maintain professional verbal and written communication standards

·         You will serve as a ambassador and makes sound judgment calls on behalf of the Company. 



·         High School Diploma

·         1+ years of experience in a customer service environment.

·         Banking, collections, credit card experience are a plus.

·         Excellent oral communications skills (grammar, negotiation, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice)

·         Extremely customer-focused; positive with a professional attitude

·         Intelligent, self-motivated, quick learner

·         Pays strict attention to detail, understands importance of accuracy and responsiveness

·         Strong PC and internet skills with very good organization and work prioritization skills 



·         Laid back environment

·         Business casual, Sneakers, jeans

·         2 paid hours per month to volunteer with a charity of choice

·         100% 401k match up to 6%, eligible day one

·         Annual bonus based on performance (she has to confirm how much that would be)

·         15 days PTO and 10 personal/sick days as well as national holidays

·         Lots of overtime available

·         Time and a half for working an unscheduled holiday

Russell Tobin & Associates


Wilmington, DE