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Customer Service Representative- Senior

Russell Tobin & Associates Tampa, FL
  • Expired: over a month ago. Applications are no longer accepted.

Our client, Fortune 500 insurance company, is immediately hiring for Customer Service Representatives!!

3-5 years of customer service, project management, or insurance experience​

Anticipated Start Date: 10/14/2019​

Role Value Proposition:

Provides administrative and customer service to very large group insurance clients. Works with account team to manage customer relationships and satisfaction.

Key Responsibilities:

* Responds to client requests, assist with verification of coverage, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal teams.
* Collaborates and acts as a liaison with client's Third-Party Administrator to assist with problem resolution and trouble shooting.
* Provides exceptional customer service to ongoing customer delivery and client satisfaction.

Essential Business Experience and Technical Skills:

* High School Diploma or equivalent
* 3-5 years of customer service, project management, or insurance experience
* Excellent organizational, interpersonal, and communication skills, both written and verbal
* Ability to work autonomously and manage time efficiently to meet client deadlines
* Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness
* Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
* Ability to balance client expectations with the clients capabilities
* Proficient with Microsoft Office software
* Self-motivated to learn more about the business and is proactive in personal development
* Firm knowledge of group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems

* BS/BA degree preferred
General understanding of employee benefits industry

Russell Tobin & Associates

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Tampa, FL