Our client is looking for Customer service Representative in Salem, OR
• Inbound call center, multi-tasking tools/screens to perform technical support assistance.
• Provide technical support via telephone in a timely and effective manner, while projecting a courteous and professional image. Provide electronic product and application assistance to end users.
• Determine call resolution and log calls.
• Apply established customer satisfaction skills to resolve issues with end users and create a positive image.
• Follow call-handling procedures to assure uniform support within the goals of the department.
• Meet call handling, volume and productivity goals in an inbound call center environment.
Russell Tobin & Associates