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Customer Service Representative(CSR)

Russell Tobin & Associates Waterbury, CT
  • Expired: 22 days ago. Applications are no longer accepted.

Job Description
In this role, the Associate will focus on assisting customers with Tier 1 troubleshooting, which includes the following but is not limited to: website navigation, debit card declines, transaction and balance information, and basic HSA education.

  • Voice of HSA - handling over the phone interactions with the goal of providing exceptional service to consumers.
  • Support basic internal processes as assigned by a Lead or Supervisor
  • Use judgment to mitigate risk to the Bank while balancing the needs of the customer
  • Perform problem resolution by addressing customer complaints, discrepancies, requests, and inquiries, offering smart solutions to meet customer needs
  • Submit work items to complete customer requests interacting with multiple online systems while speaking with customers
  • Adhere to established schedule to support staffing needs based on customer demand. Report to work on time for scheduled shifts as well as follow expected time allotment for trainings, breaks and lunches. Maintain punctuality for required sign-on time (start of shift, lunches and breaks).
  • Work to meet assigned productivity targets and performance goals, including service quality, compliance commitments and other deadlines.
  • Receive feedback related to performance based on scoring against Core Service Standards.
  • Participate in team meetings, regular training and ongoing feedback and coaching sessions for continuous professional growth and development.

Russell Tobin & Associates

Why Work Here?

Changing the way you view staffing!

Russell Tobin is a leading minority-owned professional recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

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Waterbury, CT
06702 USA

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