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Barclays Customer Care- Wilmington, DE

Russell Tobin
Wilmington, DE
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Location: Wilmington, DE

Schedule: Flexible (call center is open 24/7, if offered schedule between 6pm-6am will get additional 10% shift differential pay)

As a Barclays Customer Service Representative in our Care Department, you will be delivering the highest standards of customer service and creating exceptional experiences by actively listening and establishing rapport with our customers. Customers are at the forefront of everything we do and ensuring customers' concerns are addressed is vital to the success of Barclays. We're driving change to be the digital leader in the market, which means our customer services teams are more important than ever.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

The Care call center is a 24/7 operation and non-traditional shifts may be anticipated (i.e. non-standard business hours or weekends).

What will you be doing?

• You will be receiving inbound phone calls from customers and service their needs effectively and efficiently.
• Listening actively and establishing rapport with our customers
• Understanding and analyzing customer needs while still adhering to compliance regulations and security policies

What we’re looking for:

• High School Diploma or equivalent
• 1+ years of experience in customer service/call center experience
• Excellent oral communications skills and written skills
• Extremely customer-focused; positive with a professional attitude

Skills that will help you in the role:

• Strict attention to detail, understands importance of accuracy and responsiveness
• Good PC and internet skills with very good organization and work prioritization skills
• Banking or credit card experiences a strong plus
• Sales experience is preferred for cross selling, up selling and down selling

Russell Tobin

Address

129 West St

Wilmington, DE
USA

Industry

Business

Website

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