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3rd Shift Call Center Manager

Russell Tobin & Associates Milwaukee, WI
  • Posted: over a month ago
  • $18 to $18 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

  • Train and onboard new Call Center Agents as required to meet quotas
  • Provide coaching and assistance to call center agents on an ongoing basis
  • Process weekly sales leads reports for submission to management
  • Oversee and ensure conflict resolution between associates and customers
  • Ensure that all employees follow the company’s best practices for call center management and operations
  • Develop presentations and talks to motivate and educate call center agents
  • Communicate company goals to associates so every employee understands his or her role
  • Conduct periodic surveys of customers and potential customers to ensure quality control

Russell Tobin & Associates

Why Work Here?

Changing the way you view staffing!

Russell Tobin, one of the nation’s leading professional recruitment and staffing advisory firms, offers a tailored approach to helping organizations connect with direct hire and contract employees across a variety of skill-sets and industries. Having a depth and breadth of industry expertise, our talent advisers and recruitment specialists are able to provide customized and swift solutions to fulfill client and candidate hiring needs. We work with each and every candidate to assess their respective goals and subsequently build a comprehensive and transparent road-map for achieving a successful placement. We take great pride in cultivating an open and honest relationship with our clients and candidates in an effort to create a long-term relationship.Our dedication to results, along with our reputation built on a consistent and successful track record of placing candidates, enables us to continuously provide best-in-class services. Russell Tobin is a division of Pride Global, a minority-owned integrated human capital solutions firm headquartered in New York with operating companies throughout the United States, Canada, India and Brazil. Pride Global companies focus on a diverse array of services including vendor management, payroll programs, business process optimization, and staffing for both direct hire and contingent labor. Follow Russell Tobin on Facebook: https://www.facebook.com/RussellTobin/Follow Russell Tobin on Instagram: @russelltobin

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