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ServiceNow Consultant

Rushmore Loan Management Services Dallas, TX

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The ServiceNow Consultant is responsible for helping grow our existing footprint. The Consultant has to successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.    

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Supports day-to-day technical administration including release management
  • Coordinates platform upgrades/functional updates
  • Analyzes log files
  • Configures file changes
  • Updates installation and configuration documents
  • Performs validation/testing
  • Manages change control and performs technical issue/problem resolution
  • Provides software coding and customization including, but not limited to: screen tailoring, workflow, administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development
  • Works with App/Process owners and other SMEs to define workflow for the Service Catalog items
  • Works with team members to integrate items such as Slack, Jira, VictorOps, Smartsheets, and Paycom
  • Works with service owners to develop and implement CMDB strategy
  • Expands existing Service Portal to enhance end user experience
  • Expands existing Knowledge Base for internal and external use
  • Manages (Change Management) existing workflows and setup new as required
  • Is Flow Designer and Workflow Editor
  • Fulfills reports, dashboards, and views request
  • Works on LDAP Integration and user/license management
  • Performs and monitors for maintenance and updates
  • Performs other duties as assigned by management

 

ESSENTIAL KNOWLEDGE & SKILLS:

  • Strong verbal/written communication skills
  • Ability to effectively interact with individuals at all levels of responsibility and authority
  • Ability to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork
  • Strong trouble-shooting and organizational skill
  • Ability to work on multiple projects simultaneously
  • Ability to participate in resource planning processes based on defined organizational plans

 

EDUCATION AND/OR EXPERIENCE:

  • High School Diploma required
  • Bachelor degree preferred
  • Certification in ServiceNow system administration required, ITIL Foundation certified or related experience preferred
Company Description
Rushmore Loan Management Services LLC (“Rushmore”) is a multi-faceted residential mortgage servicer located in Irvine, California, Dallas, Texas, Oklahoma City, Oklahoma and San Juan, Puerto Rico. The Rushmore umbrella includes our parent company and the capital markets arm of our organization which is located in Mid-Town Manhattan and our REO Disposition Company is headquartered out of Houston, Texas. Rushmore has a strong foundation and bright future with significant capital backing and is led by a talented and innovative management team.

Rushmore is dedicated to providing outstanding loan servicing and customer support as part of our commitment to uphold ethical and honest business practices. Rushmore is a customer-focused organization that believes in providing the highest level of customer care. We treat all of our customers with respect, courtesy and integrity. We understand the importance of homeownership and believe that open and timely communication is a key to our outstanding service. We encourage all of our customers to visit this website to access loan information, make payments, download forms, or obtain answers to questions about your account.

Rushmore Loan Management Services

Why Work Here?
Rushmore Loan Management Services is growing rapidly and expanding our team. We want YOU to be a part of it!

Rushmore Loan Management Services LLC (“Rushmore”) is a multi-faceted residential mortgage servicer located in Irvine, California, Dallas, Texas, Oklahoma City, Oklahoma and San Juan, Puerto Rico. The Rushmore umbrella includes our parent company and the capital markets arm of our organization which is located in Mid-Town Manhattan and our REO Disposition Company is headquartered out of Houston, Texas. Rushmore has a strong foundation and bright future with significant capital backing and is led by a talented and innovative management team. Rushmore is dedicated to providing outstanding loan servicing and customer support as part of our commitment to uphold ethical and honest business practices. Rushmore is a customer-focused organization that believes in providing the highest level of customer care. We treat all of our customers with respect, courtesy and integrity. We understand the importance of homeownership and believe that open and timely communication is a key to our outstanding service. We encourage all of our customers to visit this website to access loan information, make payments, download forms, or obtain answers to questions about your account.

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Dallas, TX
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