Customer Care Representative (entry level)
We are a contact center looking to add a fun-loving Customer Service rock-star to our awesome team in Gilroy, California. This role will entail “Wow-ing” our customers and partners with above and beyond customer service. We are committed to providing an amazing customer experience and require the very best!
Founded in 1989, Rush Order provides highly flexible and scalable order fulfillment, e-commerce, contact center, and accounting services to the world’s fastest-growing consumer and enterprise product brands. Throughout our history, we were the primary operation behind successful brands like Palm, Flip Video, Jawbone, Roku, Dropcam (Nest Cam), Square, and lots of other amazing products we are helping launch now.
Key Responsibilities and Duties
Be passionate and determined to provide an amazing customer experience one inquiry at a time
Respond and solve phone, email and chat inquiries that involve a variety of topics from tech support to order status
Resolve 10+ inquires an hour
Research and problem-solve to determine appropriate solutions and follow-up as needed to resolve issues
Accurately update internal and external systems
Schedule adherence -- Punctual and reliable
1+ year Customer Service experience desired (retail store, call center, or other)
Excellent communication skills (written, verbal and listening)
Ability to type 40+ WPM
An outstanding can-do attitude that contributes positively to the work environment
Experience with Google Docs or Microsoft Office tools (Word, Outlook, Excel, etc.)
Ability to multitask and prioritize what needs to be done during the day
Critical thinking skills
Eager to help and has the ability to take initiative
You have an inherent curiosity to understand how things work
Must be able to pass a background check and drug test
Medical, Dental, Vision, and Life Insurance
401k offered after 1 year of employment
Flexible schedule for students
Support from an awesome team that will invest in your success and help build your career
Over the years, we were behind the scenes of massive product launches like the Palm Pilot, Flip Video Camcorder, Roku, Jawbone, and many others you've probably heard of.
We're an old company, but we move at the incredibly fast pace of our clients.