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Customer Care Representative (entry level)

Rush Order Gilroy, CA

  • Posted: over a month ago
  • Full-Time
  • Benefits: dental, life insurance, medical, vision, 401k
Job Description

 

Customer Care Representative (entry level)

 

We are a contact center looking to add a fun-loving Customer Service rock-star to our awesome team in Gilroy, California. This role will entail “Wow-ing” our customers and partners with above and beyond customer service. We are committed to providing an amazing customer experience and require the very best!

 

Founded in 1989, Rush Order provides highly flexible and scalable order fulfillment, e-commerce, contact center, and accounting services to the world’s fastest-growing consumer and enterprise product brands. Throughout our history, we were the primary operation behind successful brands like Palm, Flip Video, Jawbone, Roku, Dropcam (Nest Cam), Square, and lots of other amazing products we are helping launch now.


 

Key Responsibilities and Duties

  • Be passionate and determined to provide an amazing customer experience one inquiry at a time

  • Respond and solve phone, email and chat inquiries that involve a variety of topics from tech support to order status

  • Resolve 10+ inquires an hour

  • Research and problem-solve to determine appropriate solutions and follow-up as needed to resolve issues 

  • Accurately update internal and external systems

  • Schedule adherence -- Punctual and reliable   

 

Qualifications

  • 1+ year Customer Service experience desired (retail store, call center, or other)

  • Excellent communication skills (written, verbal and listening)

  • Ability to type 40+ WPM

  • An outstanding can-do attitude that contributes positively to the work environment

  • Experience with Google Docs or Microsoft Office tools (Word, Outlook, Excel, etc.)

  • Ability to multitask and prioritize what needs to be done during the day

  • Critical thinking skills

  • Eager to help and has the ability to take initiative

  • You have an inherent curiosity to understand how things work

  • Must be able to pass a background check and drug test

 

Benefits

  • Medical, Dental, Vision, and Life Insurance 

  • 401k offered after 1 year of employment

  • Flexible schedule for students

  • Support from an awesome team that will invest in your success and help build your career

Company Description
Founded in 1989, Rush Order provides highly flexible and scalable order fulfillment and customer experience solutions to the world's fastest growing consumer and enterprise product brands. Our headquarters are located in Gilroy, California and our operations span four continents.

Over the years, we were behind the scenes of massive product launches like the Palm Pilot, Flip Video Camcorder, Roku, Jawbone, and many others you've probably heard of.

We're an old company, but we move at the incredibly fast pace of our clients.

Rush Order

Why Work Here?
Rush Order is a fast-growing results-oriented company supporting the most exciting consumer & enterprise product brands in the world.

Founded in 1989, Rush Order provides highly flexible and scalable order fulfillment and customer experience solutions to the world's fastest growing consumer and enterprise product brands. Our headquarters are located in Gilroy, California and our operations span four continents. Over the years, we were behind the scenes of massive product launches like the Palm Pilot, Flip Video Camcorder, Roku, Jawbone, and many others you've probably heard of. We're an old company, but we move at the incredibly fast pace of our clients.

Address

Gilroy, CA
USA

Industry

Business

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