Clinical Coordinator

Hybrid Remote/In-Person Full-Time (40 hours per week) Position in Castro Valley, CA (Non-Exempt)

Reports To: Director of Clinical Services

Who We Are

Ruby’s Place (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, and wrap around services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. There are no barriers to participate in our programs.

Ruby's Place is led by survivors with a focus on reflection, innovation, and connection. We value diversity, and equity across all races, genders, sexualities, and abilities. We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate an inclusive workplace that appreciates and emphasizes the voices of those most impacted by violence including women, individuals with disabilities, people of color, and the LGBTQ+ community. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust. We encourage those with lived experience with housing instability, trafficking, domestic violence, and interpersonal violence to join our team.

Ruby's Place, a 50-year-old non-profit specializing in helping those who have been affected by human trafficking, domestic violence and violent crimes, is looking for a skilled Clinical Coordinator to join our Trauma Recovery Center team. Trauma Recovery Center (TRC) is a program model developed by UCSF that was the first of its kind in California. It is designed to help victims of violent crime overcome barriers to accessing mental health treatment, health care, and legal resources in the acute aftermath of trauma. The TRC serves recent victims of violent crime, including survivors of physical assault, sexual assault, gunshot wounds, stabbings, domestic violence and human trafficking. Under the supervision of the Director of Clinical Services, the incumbent will recruit, orient and train new TRC clinical staff to provide assertive outreach, clinical case management, and trauma-sensitive, evidence-based psychotherapy services to acute survivors of violent crime. The incumbent will also develop policies and procedures to direct clinical practice, monitor client flow, and develop/maintain community partnerships. The incumbent will also carry a caseload of individual clients and may facilitate group treatment as well.

Who You Are

You have a strong commitment to the field of mental health as well as an understanding of, and sensitivity to, serving diverse populations. You have excellent interpersonal skills, the willingness to expand on your knowledge of trauma sensitive care and an orientation towards survivor-centered services.

You are a motivated clinician who enjoys a fast-paced environment while embracing change and growth. You are adept at time management and highly organized with a proven ability to ensure you can meet deadlines, plan, organize and execute. You are comfortable working independently to manage the needs of all clients on your caseload, enjoy working with a team and are an accountable collaborator. You are a strong leader with clinical supervision experience. You excel at organizing, prioritizing, and following through on multiple demands of your role. You are flexible, creative, willing to grow in your role, take initiative in handling crises and thrive in an environment that has a strong working collaboration with a multidisciplinary team.

What qualifications are required for this position?

You Are Also:

• Someone with a Master’s Degree in clinical and/or counseling psychology or related field,

• Registered with the California Board of Behavioral Sciences as one of the following with good standing: a Licensed Marriage and Family Therapist (LMFT), a Licensed Clinical Social Worker (LCSW), a Licensed Professional Clinical Counselor (LPCC) or LPCC Intern, or a Licensed Educational Psychologist (LEP). We only accept licensed clinicians.

• Experience in providing therapy, crisis intervention, group counseling, general experience working with people who are survivors of violence, domestic violence and human trafficking, and providing support to a multidisciplinary team.

• Understanding of the dynamics of trauma caused from violent crimes and successful treatments for these traumas.

• Someone who has knowledge of both Trauma Recovery Center and RP policies and practices regarding client and staff safety, including mental health mandated reporting requirements.

• Someone with excellent organizational and strong interpersonal skills, and demonstrates excellent attendance and reliability.

• In possession of a valid CA driver's license, proof of insurance, and be approved by Ruby's Place insurance as a driver in order to drive agency vehicles.

• Able to complete a background check, fingerprinting (Live Scan), and completion of all Community Care Licensing requirement documents. Able to meet all licensing requirements of Community Care Licensing.

What You Will Do

The anticipated start date for this position is July 2023. You will report to the Director of Clinical Services. This position is a hybrid position where you will be onsite at our shelter facilities for bi-weekly meetings and/or as needed and remote. You will provide mental health services to our clients and help support the staff with psychoeducation and professional consultation as it pertains to mental health. This position will also hold a high level of clinical supervision and administrative responsibilities including overseeing the daily programing, client flow, policy and processes as well making sure grant objectives are met. This role is a major cornerstone in the success of the TRC.

Responsibilities include

Mental Health Staff Management and Client Flow:

1. Recruit, select, and orient candidates for temporary and career positions when vacancies exist.

2. Provide 1 hour of individual weekly supervision to TRC staff clinicians.

3. Determine caseload and workload for all clinical social workers based upon number of on-call shifts, intakes, clients, and administrative duties. This will be done in consultation with other clinical supervisors when applicable.

4. Determine total number of clinical slots available and trouble-shoot when census is overly full or down.

5. Develop, implement, and monitor compliance on policies related to standards of clinical care (i.e., outreach, case management, timely termination, etc.), documentation, productivity, and utilization of petty cash/gift cards, emergency hotel vouchers, muni token/taxi voucher etc.

6. Communicate and clarify policies and procedures at all-staff meetings as needed.

7. Develop a monthly schedule for on-call shifts and intakes.

8. Coordinate needs assessment and implementation of diversity, equity and inclusion trainings and meetings.

9. May coordinate or assist with coordination of collective care meetings and support staff in addressing vicarious trauma.

10. May coordinate or assist with coordination of professional development trainings

11. Field requests for presenters from other community agencies and schools and assign staff to provide educational presentations.

12. Approve and coordinate all vacation and leave requests.

13. Perform probationary and annual performance evaluations for supervisees.

14. Train and oversee all clinicians to ensure uniform practices with respect to triaging new referrals and assigning them appropriately (quarterly meeting).

15. Serve as on-site supervisor and handle all on-site emergencies including de-escalation and containment of the emergency, reporting to the Director and risk management, debriefing with all involved staff, clarifying roles and expectations between different teams and team members, and ensuring that clinical follow-up is appropriate to all involved clients.

16. Train and oversee all on-call mental health staff to ensure standard of care is provided to victims of crime being seen in the emergency department, inpatient medical visits, and on-site for medical follow-ups.

17. Create and maintain documentation of processes and procedures in relation to duties of the job.

18. Track and oversee grant objectives in order to ensure our goal obligations.

Liaison Work Within TRC

1. Attend bi-weekly data meetings with database / administrative staff around productivity and billing.

2. Meet as needed with front desk staff to address inter-team issues and conflicts that are happening as well as to increase coordination. Provide training on healthy boundaries to new front office hires as needed.

3. Meet as needed with Rape Treatment Center team manager to discuss coordination/issues between medical provider team and mental health team.

4. Meet weekly with the Director to report on all activities and make decisions on issues that have arisen.

5. Attend weekly all-staff meetings and monthly TRC meetings.

Teaching and Trainings

1. Conduct annual safety and de-escalation training for all TRC staff and trainees.

2. Provide presentations and workshops to community partners and law enforcement.

3. Community and Hospital Liaison Work.

4. Develop and maintain relationships with the local Victim Services Office of the District Attorney’s Office and law enforcement to promote cooperation and collaboration.

5. Attend ad hoc task forces, meetings, and forums as requested.

6. Serve as primary clinician for 4-5 clients.

7. Co-facilitate support group as needed.

8. Fill out a functional timesheet by assigned due dates in compliance with the time allocations.

9. Actively participate in reflective supervision

10. Create and maintain documentation of processes and procedures in relation to duties of the job

11. Other duties as assigned by your supervisor

Working Conditions

This position is eligible for hybrid in person & remote work. Time spent on-site versus remote working will be discussed and agreed upon with your supervisor. You are expected to be available on-site as necessary given business needs. You must be able to stand for long periods of time and perform physical activities, including lifting up to 25 pounds. You will be subject to frequent interruptions and must be able to multitask and handle stress.

Local travel in the greater Bay Area may be required.

Applying

The pay scale for the Clinical Coordinator is $80,000-$110,000 The benefits that come with working at Ruby’s Place at full-time hours include medical, dental, and vision plans, a life insurance policy, significant vacation, sick time, sabbatical, and immediate vesting in our 403(b) with a generous match. This is a full-time, 40 hours a week salaried position. This is a hybrid position (flex work), with some days required in our Castro Valley Office. Applicants must be located in the greater Bay Area.

If all this sounds like a good fit for you, please submit your resume and, instead of a traditional cover letter, respond to the following prompts:

• Why do you want to work for Ruby’s Place and why are you a good fit for this role? (200 words max)

• Using the qualifications listed above (under Who You Are section), please list the top 5 qualification(s) that you feel you currently excel in and 2 qualifications you feel you will need to work toward proficiency. Please provide a brief explanation for each (a few sentences).

• Please indicate what type of license and status you have with the CA Board of Behavioral Sciences.

At Ruby’s Place, we are committed to workplace diversity and providing equal employment opportunities. Please also note that we are going to be especially excited about candidates who understand the unique nature of a mission-driven organization and have lived experience or direct experience working with survivors of domestic violence, human trafficking, or violent crime.