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Clinical Coordinator - Trauma Recover Center

Ruby's Place Castro Valley ,CA
  • Expired: 29 days ago. Applications are no longer accepted.
Job Description

Trauma Recovery Center Clinical Coordinator

Ruby's Place, a 48 year old non-profit specializing in helping those who have been affected by human trafficking, domestic violence and violent crimes is looking for a skilled Clinical Coordinator to join our Trauma Recover Center team. Trauma Recovery Center (TRC) is a program model developed by UCSF that was the first of its kind in California. It is designed to help victims of violent crime overcome barriers to accessing mental health treatment, health care, and legal resources in the acute aftermath of trauma. The TRC serves recent victims of violent crime, including survivors of physical assault, sexual assault, gun shot wounds, stabbings, domestic violence and human trafficking.

Under the supervision of the Director of Clinical Services, the Clinical Coordinator will recruit, orient and train new TRC clinical staff to provide assertive outreach, clinical case management, and trauma-informed, evidence-based psychotherapy services to acute survivors of violent crime. The Clinical Coordinator will also develop policies and procedures to direct clinical practice, monitor client flow, and develop/maintain community partnerships. The Clinical Coordinator will also carry a caseload of individual clients and may facilitate group treatment as well. Since UCSF created this model there are now 10 TRCs across California. Ruby’s Place will open Southern Alameda County’s TRC this summer.


The TRC Clinical Coordinator (TCC) must have a Master’s Degree in clinical and/or counseling psychology or related field, and MUST be registered with the California Board of Behavioral Sciences as one of the following: a Licensed Marriage and Family Therapist (LMFT), a Licensed Clinical Social Worker (LCSW), a Licensed Professional Clinical Counselor (LPCC), or a Licensed Educational Psychologist (LEP). The TCC should have experience in providing therapy, crisis intervention, group counseling, general experience working with people who are survivors of violence, domestic violence and human trafficking, and providing support to a multidisciplinary team. In addition, the TCC will have an understanding of the dynamics of trauma caused from violent crimes and successful treatments for these traumas.

Must possess a valid CA Driver’s license, proof of insurance. Fingerprints and background check required. Must be able to provide a copy of a college degree and California Board License. Professional license from Board of Behavioral Sciences must remain valid at all times during your employment at Ruby's Place. 


The hours of work are full-time, 40 hours per week. The TCC must be available to respond to any other unforeseen circumstances or emergencies. Due to COVID-19 this position is remote until January 2021. 

SALARY: 90k annually 


Mental Health Staff Management and Client Flow:

Recruit, select, and orient candidates for temporary and career positions when vacancies exist.

Provide 1 hour of individual weekly supervision to six TRC staff clinicians.

Determine caseload and work load for all clinical social workers based upon number of on-call shifts, intakes, clients, and administrative duties. This will be done in consultation with other clinical supervisors when applicable.

Determine total number of clinical slots available and trouble-shoot when census is overly full or down.

Develop, implement, and monitor compliance on policies related to standards of clinical care (i.e., outreach, case management, timely termination, etc.), documentation, productivity, and utilization of petty cash/gift cards, emergency hotel vouchers, muni token/taxi voucher etc.

Communicate and clarify policies and procedures at all-staff meeting as needed.

Develop monthly schedule for on-call shifts and intakes

Coordinate needs assessment and implementation of cultural humility training

Field requests for presenters from other community agencies and schools and assign staff to provide educational presentations

Approve and coordinate all vacation and leave requests

Perform probationary and annual performance evaluations for supervisees.

Train and oversee all Building Officer of the Day clinicians to ensure uniform practices with respect to triaging new referrals and assigning them appropriately (quarterly meeting)

Serve as on-site supervisor and handle all on-site emergencies including de-escalation and containment of the emergency, reporting to the Director and risk management, debriefing with all involved staff, clarifying roles and expectations between different teams and team members, and ensuring that clinical follow-up is appropriate to all involved clients

Train and oversee all on-call mental health staff to ensure standard of care is provided to victims of crime being seen in the emergency department, inpatient medical visits, and on-site for medical follow-ups

Liaison Work Within TRC

Attend bi-weekly data meeting with database / administrative staff around productivity and billing

Meet as needed with front desk staff to address inter-team issues and conflicts that are happening as well as to increase coordination. Provide training on healthy boundaries to new front office hires as needed.

Meet as needed with Rape Treatment Center team manager to discuss coordination/issues between medical provider team and mental health team

Meet weekly with the Director to report on all activities and make decisions on issues that have arisen

Attend weekly all-staff meeting

Teaching and Trainings

Conduct annual safety and de-escalation training for all TRC staff and trainees

Provide presentations and workshops to community partners

Community and Hospital Liaison Work

Attend monthly Sexual Assault Response Team meeting as TRC mental health team representative

Develop and maintain relationship with local Victim Services Office of the District Attorney’s Office to promote cooperation and collaboration

Attend ad hoc task forces, meetings, and forums as requested

Provide coverage for 1 Building Officer of the Day on-call shift weekly (up to 2 shifts when extra coverage is needed)

Serve as primary clinician for 4-5 clients.

Co-facilitate support group as needed.


Ability to communicate and write business correspondence, reports and applications. Ability to effectively present information and respond to questions from groups and individuals.


Ability to interpret budgets, government regulations, and financial reports. Ability to collect data, establish facts, and draw valid conclusions.

Ruby’s Place is committed to the implementation of an Affirmative Action Policy and the Americans with Disability Policy in its recruitment, selection and placement of all personnel and is an Equal Opportunity Employer.

Ruby's Place

Why Work Here?

Great diverse team, room for growth, great benefits and employee development


20880 Baker Rd. Castro Valley CA 94546
Castro Valley, CA