Great vacations begin with great employees!
Combine your experience and sense of adventure by joining our exciting team of employees in Miami, Florida. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
Responsible for receiving and responding to service requests and inquiries from direct guests via inbound and/or outbound phone calls, as assigned. Provides single call/first call service request resolution and adds any requested revenue components to bookings. Makes outcalls to guests in order to advise of changes to reservations (i.e., redeployments, charters, etc.), and makes changes to the reservation as required. May contact other departments in order to complete guests' service requests, and provide appropriate responses to guests.
Essential Duties and Responsibilities:
Responds to service requests/questions from direct guests related to all components on a reservation
May include doing inbound and outbound calls to up sell an existing booking
Makes any, and all necessary, changes to guest reservation at the request of the direct guest, or department head
Answers guests' questions related to the direct guest's reservation, and cruising with Celebrity in general
Analyzes guest's reservation, and recommends any additional revenue components to the guest's booking that will enhance the cruising experience.
Makes outgoing calls, and receives incoming calls from guests related to any redeployments, charters, etc., and makes all necessary changes to reservations.
High School graduate
2 year college degree preferred, or 2 years industry experience
Excellent verbal and communication skills required
Must be attentive to details
Ability to speak to and hear guests over telephone system
Ability to see and adjust focus
Join our team as Agent, Customer Service. Once you apply, it will take you 10-15 minutes to complete our application, which will help us better qualify your candidacy.
Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!
RCL is an Equal Employment Opportunity employer.