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Customer Service Representative

Rox
Jersey City, NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully.

Salary:

$17-$24 per hour

Responsibilities:

  • Identify problems and search solutions to offer answers to solve questions from customers using the given channel of communication.
  • The document correctly the data base using the given tools in order to keep track of costumer's request through data entry
  • Meet established individual and team performance targets, including customer service, productivity, and quality standards.


  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively


Benefits:
  • Health insurance.
  • Paid time off (PTO)
  • Retirement plan benefits.
  • Flexible work schedule.
  • Dental insurance.

Rox

Address

Jersey City, NJ
07302 USA

Industry

Business