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Zendesk Administrator

Route
Lehi, UT
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Route

Route is helping people discover and celebrate the world's brands through a completely reimagined e-commerce marketplace that directly connects and empowers both consumers and brands. Route's unique platform takes a holistic approach to online shopping, rethinking the consumer experience from discovery to delivery via the Route app, while offering a suite of features that provides merchants the tools necessary to enhance the overlooked post-purchase experience. Since launching in 2018, Route has built a network of over 2 million app users and over 10,000 merchants. The company has offices in Lehi, UT and Los Angeles, CA. For more information go to www.route.com.

Opportunity

As a Zendesk Administrator at Route you will be responsible for customizing the Zendesk platform by building, deploying, and maintaining key support processes. Your day to day will include working closely with Revenue Operations and Engineering to develop and improve processes to ensure scalability, security, and end user adoption.

Responsibilities

  • Translate business requirements into scalable solutions
  • Develop solutions within the Zendesk Platform
  • Optimize user experience with macros, triggers, and workflows
  • Collaborate with Enablement to document changes for department trainings
  • Provide technical support to end users
  • Implement and Maintain integrations to the Salesforce Platform

Qualifications

  • Experience with Zendesk automations, workflows, and triggers
  • Integration experience with Zendesk to 3rd party applications
  • Ability to manage intake and backlog of feature requests to align priorities with company OKRs
  • Ability to work to deadlines, highly adaptable and well organized with a strong predilection for documentation.
  • Strong customer service skills
  • Strong problem solving abilities
  • 2+ years of experience as a Zendesk Administrator
  • Zendesk Certification is preferred

Benefits

Route offers an array of benefits including generous salaries, stock options, 100% healthcare coverage, and an unlimited PTO policy.

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Route

Address

Lehi, UT
USA

Industry

Technology

View all jobs at Route