To receive customer service requests via email, telephone and various electronic methods, as well as walk-in requests.
To input details of service requests into our service management system for dispatch to field techs.
To communicate schedule arrangements and general follow up details with customers via telephone, email and other electronic methods.
To track warranty part orders, status of orders and scheduling of warranty repair calls.
To communicate with field techs scheduling, status, call details and changes to their daily workflow.
To request from techs missing data from service tickets to complete our customer database for efficient record keeping.
Cross check completed jobs for billing to be correctly submitted for payment upon completion.
Create and email answering service and service techs as to call rotation.
Check for repair quotes and bounced emails.
***** We will train on our service software