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Customer Service Representative and Business Development

Rough Diamond Marketing Consultants, Inc. West Covina, CA
  • Posted: 3 days ago
  • $48,000 to $58,000 Annually
  • Full-Time

Position Summary:

The Customer Service Representative and Business Development is responsible for all aspects of the company’s consumer outreach efforts and will provide leadership, strategic direction and day to day management of the function. The Customer Service Representative and Business Development will be responsible for building the brand and growth strategy for the business. They will oversee customer plans, marketing and allocate resources across assigned programs. They will also provide advice and guidance to various operating units to ensure overall marketing effectiveness.

Essential Functions:

  • Plan, initiate and direct marketing inquiries to determine trends, industry needs and customer preferences to optimize product and related service planning, to develop target markets, and recommend business development strategies.
  • Participate in the development of business plans.
  • Provide strategic direction to ensure full understanding of communications objectives.
  • Build brand equity with consumers, franchisees and employees to maintain the company’s differentiation in the marketplace.
  • Make recommendations or decisions regarding product objectives and strategy, promotions and advertising placement and merchandising
  • Enhance existing customer/market data to build customer base, to increase rate of repeat customers, reduce defectors and cross-market among all channels
  • Provide direction to cross-functional teams in the development & deployment of specific marketing programs to drive targeted revenue, including idealization, testing & operational impact.

Leadership Responsibility:

This position has the opportunity for Senior Management consideration after the first year.

Persons with Experience in the following areas should apply:

Business development manager, customer relationship manager, restaurant, retail, full time, part time, entry level accounting, full time administrative assistant, receptionist, warehouse manager, retail associate, retail cashier, management, office assistant, office, clerical, office manager, insurance, customer service representative, leadership, operations manager, store manager, supervisor, director, teacher, project manager, communications, retail salesperson, customer service, marketing manager, marketing, territory manager, sales administrator, full time marketing executive, e-business, distribution manager, customer service clerk, call center agent, customer service director, customer service sales, field sales representative, account manager, advertising director, area sales manager, communications manager, full time communications director, media relations, public relations, e-commerce, sales, inside sales, outside sales, direct sales, insurance sales, executive administrative assistant, sports director, sports league official, business systems analyst, assistant manager, office support worker, admin support worker, human resources, full time recruiter, entry level recruiter, real estate, real estate agent, property management, training, develop, development, host, hostess, waitress, waiter, full time prep cook, restaurant manager

Rough Diamond Marketing Consultants, Inc.

We believe that just like how every business wants to launch themselves into new markets, individuals wish to propel their careers into the stratosphere. At ‘Rough Diamond’, we are convinced that every associate we hire has the potential to make an impact in their communities as well as develop new and innovative programs towards our clients’ customer acquisition needs. Our mission as a marketing firm in California is to represent our clients and community with the best approach possible. To do so, we’re looking for new associates to take our vision of expansion forward, while simultaneously helping them achieve their professional and personal goals. We offer our associates the opportunity to expand their horizons. By working with Rough Diamond Marketing Consultants Inc., our people have the opportunity to grow, network with industry leaders, and launch their careers to the next level. The satisfaction and growth of our associates are just as vital as that of our clients. Rough Diamond Marketing Consultants Inc. is the ideal place to polish your skills and prepare yourself for the world of entrepreneurship and professional success. If you’re ready to capitalize on the available opportunities, send us a cover letter and your resumé to hr@rough-diamondinc.com.

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