Roto-Rooter is a premier provider of plumbing and drain cleaning services! Operating in Albany, NY, we’re looking for a unique individual to join our team as a CUSTOMER SERVICE REPRESENTATIVE AND DISPATCHER.
The selected candidate will have a dynamic phone presence, excellent problem solving and customer service skills, and a working knowledge of computer software.
Hours will be 7:30am - 4:30pm and include 1 weekend day
- Field incoming calls to increase sales & traffic for most efficient & effective services
- Interview customers by phone to obtain all necessary info to provide best service
- Track sales and make regular reports
- Handle customer complaints and customer concerns with billing or service
- Dispatch Service Technicians to job sites
- Handle Technician issues
- Track job tickets & time records and make regular reports
- Follow-up on timely commercial collections and payments
- Follow-up with customers to ensure on time & satisfactory service
- Excellent people skills
- Data entry ability
- Medical & Dental Insurance
- supplemental insurance
- Paid vacation
**Salary negotiable based on skills and experience**
We conduct pre-employment drug screening. If you are service oriented and eager to learn a skilled trade, Roto-Rooter will provide the training necessary to get your career started.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, disability status, protected veteran status or any other characteristic protected by law.