Roto-Rooter is the name that homeowners and businesses have turned to for over 80 years for their plumbing and drain cleaning troubles. Operating in Fairfield, CA and surrounding areas, we are looking for a unique individual to join our team as a full-time CUSTOMER SERVICE REPRESENTATIVE / DISPATCH.
**Primary hours will be Monday to Friday 12:30pm to 9:00p.m. including alternating weekends . Ability to be flexible when needed which may include holidays**
The selected candidate will have a dynamic phone presence, excellent problem solving and customer service skills, and a working knowledge of computer software.
Essential functions of the position include:
- Provide world class customer service through scheduling, communication and follow-up with our customers.
- Overcome customer scheduling objections/questions by explaining benefits of using Roto-Rooter.
- Handle customer issues and make invoice adjustments concerning billing or service.
- Dispatch and communicate with technicians efficiently to maximize their productivity and ensure customer experience is excellent.
- Follow-up with customers to ensure they are happy with our services.
- Follow-up with customers to schedule work on provided estimates.
We are looking for someone who will put the customer first! In addition to excellent customer service, the selected candidate will possess above average computer/software skills with solid typing ability, attention to detail, and thorough knowledge of Fairfield and surrounding areas.
If you are an energetic, self-starter with a focus on achievement, we want to talk to you!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, disability status, protected veteran status or any other characteristic protected by law.