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Customer Service Representative

Ross Aviation Operations LLC
Fairbanks, AK
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Customer Service Representative


Ross Aviation is currently seeking new team members who share our passion for customer service excellence and the aviation industry! The Customer Service Representative is a critical position on our team and responsible for providing a friendly, professional and courteous experience to all Ross Aviation customers, suppliers and employees.  This position will report to the Customer Service Manager and is located in Fairbanks, AK.


About Ross: 

Ross Aviation is a leader in the aviation industry with a commitment to provide unparalleled services for our passengers, crew and aircraft. We are passionate about differentiating the customer experience through hospitality. At Ross, we are guided by our mission to care for customers by anticipating and delivering on their individual needs while contributing to the communities we serve. 


Key duties include:

  • Performs all customer service handling, such as helping customers on the phone or in person with aircraft scheduling, fueling, invoicing, etc.
  • Performs customer van runs, setting up rental car and hotel reservation, arranging catering and any other special requests.
  • Processes all transactions in our online system; ensures that all documentation, receipts, transactions, accounting records, etc. are accurately completed and processed in a timely manner,
  • Complies with all current safety regulations, administrative procedures, methods, practices and company standard operation procedures (SOP).
  • Ensures that all documentation, receipts, transactions, accounting records, etc. are accurately completed, processed and forwarded to the appropriate people.


Qualified candidates will:

  • Be highly organized, motivated and detail-oriented.
  • Enjoy working in a fast-paced and dynamic work environment.
  • Be comfortable working on a small, but mighty team, and pitch in wherever needed.
  • Be passionate about going the extra mile to service our customers.
  • Have previous experience in customer service or hospitality (strongly preferred, but not required).
  • Have a high school diploma or equivalent (strongly preferred, but not required).
  • Be a minimum of 18 years of age.
  • Possess and maintain valid state drivers’ license.  
  • Be comfortable working with new technology and proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint).


Expected Hours of Work:

  • This is a full-time position working 40 hours per week. Work schedule will be flexible with morning, evenings, nights and weekends included.




What We Offer: 

  • Comprehensive Medical, Dental, Vision plans for you and your family with an HSA option.
  • Company-paid life and AD&D insurance with buy-up options.
  • Company-paid Short-Term and Long-Term Disability plans. 
  • Voluntary Accident and Critical Illness plans.
  • Flexible Spending Accounts (FSA) for Health and/or Dependent Care reimbursement.
  • 401k with generous company match.
  • Eight (8) paid holidays and five (5) sick days per year.
  • Two weeks of vacation per year to start; vacation time increases with tenure.
  • Six (6) weeks of paid parental leave.


Every one of our employees is critical to our collective success. Will you be the next to join our award-winning team? Apply today by completing our online application, click here

Ross Aviation Operations LLC


Fairbanks, AK
99709 USA



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