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Customer Service Representative

Ross Aviation Operations LLC
Concord, MA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Customer Service Representative


Ross Aviation is currently seeking new team members who share our passion for customer service excellence and the aviation industry! The Customer Service Representative is a critical position on our team and responsible for providing a friendly, professional and courteous experience to all Ross Aviation customers, suppliers and employees.  This position will report to the Customer Service Manager and is located in Bedford, MA.


About Ross: 

Ross Aviation is a leader in the aviation industry with a commitment to provide unparalleled services for our passengers, crew and aircraft. We are passionate about differentiating the customer experience through hospitality. At Ross, we are guided by our mission to care for customers by anticipating and delivering on their individual needs while contributing to the communities we serve. 


Key duties include:

  • Performs all customer service handling, such as helping customers on the phone or in person with aircraft scheduling, fueling, invoicing, etc.
  • Performs customer van runs, setting up rental car and hotel reservation, arranging catering and any other special requests.
  • Processes all transactions in our online system; ensures that all documentation, receipts, transactions, accounting records, etc. are accurately completed and processed in a timely manner,
  • Complies with all current safety regulations, administrative procedures, methods, practices and company standard operation procedures (SOP).
  • Ensures that all documentation, receipts, transactions, accounting records, etc. are accurately completed, processed and forwarded to the appropriate people.


Qualified candidates will:

  • Be highly organized, motivated and detail-oriented.
  • Enjoy working in a fast-paced and dynamic work environment.
  • Be comfortable working on a small, but mighty team, and pitch in wherever needed.
  • Be passionate about going the extra mile to service our customers.
  • Have previous experience in customer service or hospitality (strongly preferred, but not required).
  • Have a high school diploma or equivalent (strongly preferred, but not required).
  • Be a minimum of 18 years of age.
  • Possess and maintain valid state drivers’ license.  
  • Be comfortable working with new technology and proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint).


Expected Hours of Work:

  • This is a part-time position working 24 hours per week. Work schedule will be flexible between mornings and evenings.


What We Offer: 

  • 401k with generous company match.

Every one of our employees is critical to our collective success. Will you be the next to join our award-winning team? Apply today by completing our online application, click here

Ross Aviation Operations LLC


Concord, MA
01742 USA



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